With phone ticket, it's impossible to select agents, how can i select them
in the dropdown list ?
about Ticket::AgentCanBeCustomer :
It's if the customer of a ticket is the same as the agent, then the agent
can't answer as agent. The agent gets not compose answer link (because
he can't write an a
Hi,
Are you using phone ticket o mail ticket from the agent interface to do that
? if yes it should give you the chance to assign owner directly.
I don't know if Ticket::AgentCanBeCustomer in sysconfig is related
(core::Ticket)
On Thu, Jun 18, 2009 at 2:14 PM, samuel THOMAS wrote:
> Hello,
>
Hello,
We need to create ticket between agent.
What doing to be able to select agent from the dropdownlist when creating a
new ticket ?
Thank you,
Samuel.
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