On Thu, 5 Aug 2004 06:44 am, [EMAIL PROTECTED] wrote:
> Lonesome,
>
> may be i missunderstand something here but:
> a note is internal only.
> so cutomer cant see them.
> so why notify them about something they cant see?
>
> just 2ct.
Most of the notes in our setup of the OTRS system are of the n
Lonesome,
may be i missunderstand something here but:
a note is internal only.
so cutomer cant see them.
so why notify them about something they cant see?
just 2ct.
Li
> Guys,
>
> Is there an easy way to notify customers via email that agent has
> added a note
> to the tickit?
>
> Ivica
>
Guys,
Is there an easy way to notify customers via email that agent has added a note
to the tickit?
Ivica
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