Re: [otrs] Customer notification about new note.

2004-08-04 Thread Ivica Mustapic
On Thu, 5 Aug 2004 06:44 am, [EMAIL PROTECTED] wrote: > Lonesome, > > may be i missunderstand something here but: > a note is internal only. > so cutomer cant see them. > so why notify them about something they cant see? > > just 2ct. Most of the notes in our setup of the OTRS system are of the n

Re: [otrs] Customer notification about new note.

2004-08-04 Thread Volker . Lipper
Lonesome, may be i missunderstand something here but: a note is internal only. so cutomer cant see them. so why notify them about something they cant see? just 2ct. Li > Guys, > > Is there an easy way to notify customers via email that agent has > added a note > to the tickit? > > Ivica >

[otrs] Customer notification about new note.

2004-08-04 Thread Ivica Mustapic
Guys, Is there an easy way to notify customers via email that agent has added a note to the tickit? Ivica ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-b