antham
> *To:* OTRS Mailing list
> *Sent:* Sunday, 14 March, 2010 11:13:22
> *Subject:* [otrs] Customer queues
>
> Hi
>
> I want to give the customer just one queue to add tickets to - 'Support'.
> So this queue is the only one with 'Users' role attached
...and it disappeared from Customers 'MyTickets' and 'Company Tickets'
From: Neil Grantham
To: OTRS Mailing list
Sent: Sunday, 14 March, 2010 11:13:22
Subject: [otrs] Customer queues
Hi
I want to give the customer just one queue to add t
Hi
I want to give the customer just one queue to add tickets to - 'Support'. So
this queue is the only one with 'Users' role attached to it
I then have sub-queues that the Agents will assign this to such as Hardware and
Software.
However, if I do this, when the User (customer) tries to look at
Hi David,
On Tue, May 27, 2003 at 11:49:04PM +0100, David Amorim da Cruz wrote:
> [...]
> I'd like to be able to specify which queues each Customer can create
> tickets to, when he/she uses the Customer Interface.
>
> I read about this in the archive a couple of months ago, but there was
> almos
Hi! :)
This is a single need, but we're thinking on two (or three) possible
solutions for it. Here are the details:
I'd like to be able to specify which queues each Customer can create
tickets to, when he/she uses the Customer Interface.
I read about this in the archive a couple of months ago,
