|
Hello all, I’m new to OTRS; just setup on Windows (for testing,
will probably install on BSD). If anyone has pointers to documentation or solutions
for the following questions I’d appreciate it. 1) Is there a
sample for importing CustomerUsers from Active Directory using LDAP? 2) How would I construct
an autoreply to give a URL to the customer for the ticket they’ve opened?
(OTRS_TICKET_NUM isn’t sufficient ;-) Thanks again for any tips or references, Adam Getchell |
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