Hello, I'm running OTRS 2.0.4 on Gentoo/Apache/MySQL but can't really use it because it's not possible to log in as any CustomerUser.
There are some strange log entries which look really suspicious and could be the reason for this problem. This: "Admin" -> "Customer Users <-> Groups" -> "john.doe (foobar) (John Doe)" -> "john.doe (id=john.doe)" redirects me to the SystemUser management (although it's a CustomerUser) and produces the strange log entry: ------------------------------------ ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Sep 25 16:46:05 2006 Message: Invalid number in query 'john.doe'! Traceback (26039): Module: Kernel::System::User::GetUserData (v1.50) Line: 137 Module: Kernel::Modules::AdminUser::Run (v1.31 ) Line: 102 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::var_www_foobar_2ede_otrs_2d2_2e0_2e4_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 [Mon Sep 25 16:46:05 2006] -e: DBD::mysql::st execute failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1 at /var/www/foobar.de/otrs-2.0.4//Kernel/System/DB.pm line 441, <PRODUCT> line 8. ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Sep 25 16:46:05 2006 Message: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1, SQL: 'SELECT id, login, salutation, first_name, last_name, pw, valid_id FROM system_user WHERE id = ' Traceback (26039): Module: Kernel::System::User::GetUserData (v1.50) Line: 139 Module: Kernel::Modules::AdminUser::Run (v1.31 ) Line: 102 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::var_www_foobar_2ede_otrs_2d2_2e0_2e4_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 [Mon Sep 25 16:46:05 2006] -e: DBD::mysql::st fetchrow_array failed: fetch() without execute() at /var/www/foobar.de/otrs-2.0.4//Kernel/System/DB.pm line 478, <PRODUCT> line 8. ------------------------------------ Couldn't find anything similar neither in the mailinglist archives nor at bugs.otrs.org. I'm using: Gentoo Linux www-apps/otrs-2.0.4 dev-db/mysql-4.1.21 dev-lang/perl-5.8.8-r2 dev-perl/DBD-mysql-3.0004 Any ideas what went wrong? Regards, Elias P. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
