Hello Mr. Roth,
We use OTRS for our CallCenter and HelpDesk and find it great.
Nice to here something like that! :)
Could anyone tell us how it is possible to limit queues access to
customers.
For example, we have a queue called HelDesk and different sub-queues
(Windows, Apple, Security, Mail, etc.
Dear All,
We use OTRS for our CallCenter and HelpDesk and find it great.
Could anyone tell us how it is possible to limit queues access to
customers.
For example, we have a queue called HelDesk and different sub-queues
(Windows, Apple, Security, Mail, etc...) We would like that customers
using the
