Re: [otrs] Deactivating Telephone tickets + standard s tatus after ticket anwer

2007-08-15 Thread Markus Uelzer
Found both in the sysconfig, thanks! As soon as you disbale the "Phoneticket" Module, also the link with the telephon reply disappears. For the 2nd one, default ticket status can be changed within sysconfig, too. But i don't remeber where i found it ;) Thanks! *Von:* "User ques

Re: [otrs] Deactivating Telephone tickets + standard s tatus after ticket anwer

2007-08-14 Thread Markus Uelzer
Hi Andy! Thansk for your fast response. More or less I am aware that I can find this functions somewhere in the Sysconfig. But i have 0 Idea where exactly. I'm clicking through all points here since about 30 minutes, but no clue so far :( Thanks :) *Von:* "User questions and discu