if a ticket is composed, answered, e.g.
(Default: open)
Bye
Gabriele
- Original Message -
From: Markus Uelzer
To: User questions and discussions about OTRS.org
Sent: Wednesday, August 15, 2007 9:38 AM
Subject: Re: [otrs] Deactivating Telephone tickets + standard status after
questions and discussions about OTRS.org"
Betreff: Re: [otrs] Deactivating Telephone tickets + standard status
after ticket anwer
New Phone Ticket (in nav) removal:
Admin > Sysconfig > Group = Ticket > Frontend::Agent::ModuleRegistration
(I think you jus
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> Thanks :)
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> Von: "User questions and discussions about OTRS.org"
> Gesendet: 14.08.07 18:41:55
> An: "User questions and discussions about OTRS.org"
> Betreff: Re: [otrs] Deactivating Telephone tickets + st
Check sysconfig for removing menu items. Its really easy once you locate it
:)
For the default ticket status I think its also in sysconfig for default
ticket state.
HTH,
Andy Lubel
On 8/14/07 12:25 PM, "Markus Uelzer" <[EMAIL PROTECTED]> wrote:
>
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> Hello folks,
>
> 2 things that i haven
Hello folks,
2 things that i haven't figutred out so far by using the documentation.
Telephone: Since our agents do not give telephone support the "Telephone
Ticket" button in the Top bar, as well as the link "Call customer" right to
every ticket is more or less useless. Can I deactivate tho
