Sebastian Schedlbauer wrote:
Regrettably this is not an option. Since we hab already the
specific country as main queue and the products as subqueue, we
would have nearly 1000 queues in total, if we implement the
category as queue!
Does this all really need to be in a single OTRS instance
*Gesendet:* 18.09.07 11:54:33
*An:* "User questions and discussions about OTRS.org"
*Betreff:* Re: [otrs] Define different freetext field for differens queues?
Sebastian Schedlbauer wrote:
> Currently our OTRS uses freetext fields to define the type of
> category (Tech, Billing, Gener
Sebastian Schedlbauer wrote:
Currently our OTRS uses freetext fields to define the type of
category (Tech, Billing, General, ...)
Since we have different queues for all our product, it would be
desirable if we could have specific freetext fields for every
queue. For example one of our pro
Dear all,
Currently our OTRS uses freetext fields to define the type of category (Tech,
Billing, General, ...)
Since we have different queues for all our product, it would be desirable if we
could have specific freetext fields for every queue. For example one of our
product has no billing su
