Dear all,
within our group the requirement arised, to disable the quoting of
previous mails in replies per queue(!). I.e. most queues should quote
the previous conversation in a reply, but in one specific queue, this
must *never* happen (for privacy and anonymity reasons related to the
conversations within this queue). This should happen automatically. Is
there a way to achieve this? It seems to me, that the reply format -
including the quotation - is defined in SysConfig and is a global
property, while the notification tags usable for reponse templates don't
contain any <OTRS_QUOTE> tag.
I'd be grateful for any pointers in the rifght direction.
Cheers
Frank
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