Hi,
On 28.05.2010, at 05:50, Jason B. Loven wrote:
> Is there a good resource for learning how to get started in setting up ITSM
> in general? I’ve read through the OTRS docs and have it installed but now I’m
> trying to determine how best to implement it as far as setting up the service
> cata
: http://www.caisoft.com/http://www.cainetserv.com/>
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco
Vannini
Sent: Friday, May 28, 2010 9:29 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM configuration and best practices
I Apologize again for th
ithfield RI 02917
> Phone: (401)232-2600, Fax: (401)232-7778
> Email: jlo...@caisoft.com
> Web: http://www.caisoft.com/
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
> *Marco Vannini
> *Sent:* Friday, May 28, 2010 8:59 AM
> *T
/>
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco
Vannini
Sent: Friday, May 28, 2010 8:59 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM configuration and best practices
Curious that a CA is using OTRS instead of its HelpDesk :D
BTW
ps, it is not the same CA that I've worked for ? ... sorry :D
On Fri, May 28, 2010 at 2:58 PM, Marco Vannini wrote:
> Curious that a CA is using OTRS instead of its HelpDesk :D
>
> BTW, lovja01, is quite faster to know what do you wanna achieve.
>
>
> C U
>
> MV
>
>
> On Fri, May 28, 2010 at
isoft.com<mailto:jlo...@caisoft.com>
Web: http://www.caisoft.com/http://www.cainetserv.com/>
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco
Vannini
Sent: Friday, May 28, 2010 8:59 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM con
Curious that a CA is using OTRS instead of its HelpDesk :D
BTW, lovja01, is quite faster to know what do you wanna achieve.
C U
MV
On Fri, May 28, 2010 at 2:50 PM, Jason B. Loven wrote:
> So we’ve been using OTRS for several years for our ticketing system. It’s
> been working very well fo
So we've been using OTRS for several years for our ticketing system. It's been
working very well for us and thank you to all the hard work by the developers!
Is there a good resource for learning how to get started in setting up ITSM in
general? I've read through the OTRS docs and have it instal
