Yes it is. The permissions are very granular
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Leandro Dardini
Sent: Friday, September 25, 2009 3:41 AM
To: otrs@otrs.org
Subject: [otrs] Is OTRS good for me?
Hello,
We are the IT sector of a
Hi Leandro,
Reading your post I don't see anything so hard to be managed by OTRS. It's
real that either OTRS could have some limitations but nothing that it could
be done with some WorkAround or thing to be adopted in the organizational
flow. I think that many people has done this kind of reasearch
Hello,
We are the IT sector of a Municipality, with over than 90 people working
in solving problems from server to PC, from network to phone and so on.
We serve around 2.000 people. We have few groups of technicians, each
specialized in some sort of problems. Now each tech group has his own
ticketi
