Hi Michiel,
Just to get an idea of the situation, I sent out a mass e-mail from an
address monitored by OTRS. I got a tonne of replies from the users and
they're all regarding the same thing, so I thought the best way to organise
this is to put all these tickets in their own queue.
If i select mu
Hi David,
Well, if I do a bulk update on tickets, it would not lock them, but it
WOULD change the owner to me.
This is because OTRS actually expects that you are to be the owner of
tickets before you go about and change them...
What do you actually do with the bulk action to lock them? Can you
d
Hi Everyone,
I've noticed that when I select multiple tickets for a bulk action, they're
automatically locked after doing so; I would like to remove this feature.
I've done a search through the mailing list + google and through the
sysconfig but can't find anything obvious. Does anyone know how t
