[otrs] New Ticket option !

2011-05-12 Thread Juancho -
Hi all! Im trying to make a script that can block tickets to users, so they dont have to choose the tickets from the main page. The problem is that I need them to be seen as "new ticket" and not only be the ticket blocked to a user. ( so the user knows that has a ticket to view

[otrs] New Ticket option !

2011-05-11 Thread Juancho -
Hi all! Im trying to make a script that can block tickets to users, so they dont have to choose the tickets from the main page. The problem is that I need them to be seen as "new ticket" and not only be the ticket blocked to a user. ( so the user knows that has a ticket to view ). Anyone