Hey Guys,
I asked this question a while ago,
Anyone got any clue? This is a big issue in the organisation.
Any help would be appreciated.
Kind regards,
G.
_
From: Gerrit Tamboer [mailto:ger...@halma.nl]
To: otrs@otrs.org
Sent: Tue, 15 Dec 2009 16:30:43 +0100
Sub
Id like to add that I have tried some stuff with eventbased notifications but
I'm getting some anoying loop stuff.. My personal notify's gets forwarded to
the customer aswell..
Anyone has a clue?
This is a major problem in our organisation.
Any help would be appreciated.
Thank
Hey Guys,
Im having an issue with adding an auto-reply.
In our situation, me, an agent. Get a e-mail that a new ticket has entered my
queue.
In some situations im not able to get on the dashboard to read the ticket
(mobile internet), so replying to the e-mail that I got that a ticke