; ticket reffering to the specific hardware eah time.
>
>
> --
> *From:* David Holder
> *To:* User questions and discussions about OTRS.
> *Sent:* Thu, February 11, 2010 5:58:46 PM
> *Subject:* Re: [otrs] OTRS and Active Directory
> Authentication/Syn
: Thu, February 11, 2010 5:58:46 PMSubject: Re: [otrs] OTRS and Active Directory Authentication/Synchronization
OTRS does indeed need local data regarding agents username and passwords, however the synchronisation normally takes care of this when you log on with appropriate credentials - there is no
t;
> Mit freundlichen Grüßen / Kind regards
> Markus Moj
> IT Infrastructure & Services
>
> TimoCom Soft- und Hardware GmbH
> In der Steele 2
> D-40599 Düsseldorf
> Tel: +49 211 88 26 80 14
> Fax: +49 211 88 26 70 14
> eMail: *m...@timocom.com*
> Internet:
.org
Date: 11.02.2010 13:04
Subject: [otrs] OTRS and Active Direc
Hello. I am kinda new to OTRS and i am trying to setup a server for my company.
I managed to install OTRS (version 2.3 for ubunu) and make it use an Oracle
Database (using Ubuntu Server 9.10 and DBD::Oracle etc etc etc). Up to there
everything OK. Otrs works fine i logged int with the default u
Hi,
please can some one send me a working config; Auth Agents against AD and
customers against with DB because all the customers need to have user account
physical created on OTRS
Thanks you
Lakshan
-
OTRS mailing li
7;, '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1,'var', '', 0 ],
[ 'UserPhone', 'Phone', 'phone', 1, 0,'var', '', 0 ],
[ 'UserMobile', 'Mobile', 'mobile',
Hi,
I have recently install OTRS and I want connect it to my Active Directory.
I have found an example in the docs but I don't see which file I need to
edit, ... Can you help me ?
Regards,
_
Olivier VILLEGENTE
Administrateur système & réseau
Société Immobiliè
> If I may please say so that might not be the place where you need to
change it.
>
>But before you make any other change, could you please make sure that
you can connect to your AD using the username you have chosen?
I can certainly confirm that - I'm actually using a domain-admin account
at the
Wayne Scott wrote:
> Steve,
>
> As per your 2 emails I gave your suggestions a try:
>
> Firstly I fully qualified the ldap user:
>
> $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=ldap.lookup,
> OU=Support, OU=IT, OU=Melbourne, OU=Staff, DC=company, DC=com, DC=au';
>
>
Dear Wayne
If
Also, unless you have added extra values into your AD schema, the UID
value for AD is 'sAMAccountName' not 'uid'
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
> CustomerKey => 'uid',
Steve,
As per your 2 emails I gave your suggestions a try:
Firstly I fully qualified the ldap use
6. Config Item and Location functionalities with ITSM 1.2.2.
(Aysel Pamuk)
--
Message: 1
Date: Mon, 19 Jan 2009 16:35:49 +1100
From: "Wayne Scott"
Subject: [otrs] OTRS and Active Directory
To:
Me
Also, unless you have added extra values into your AD schema, the UID
value for AD is 'sAMAccountName' not 'uid'
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
> CustomerKey => 'uid',
Steve
--
Steven Carr
Senior Network Security Engineer - Khipu Networks Ltd.
supp...@khipu-networks.c
Hi Wayne,
For this value:
> $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'ldap.lookup';
Are you using just the username? or are you using the full LDAP DN, I
believe LDAP requires the use of the full DN e.g.
cn=Ldap Lookup,ou=container,dc=domain,dc=tld
I know for our system the Auth
I've put more time into this than I can afford - but I'm trying hard to
keep opensource alive in our workplace, so I'll ask here.
We have:
A WIN2K Domain controller at 192.168.1.10
A Debian (Lenny) box with a clean install of OTRS 2.3.3 (installed from
source, not a prepacked deb file)
The de
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