Hi
There could be a problem with following line.
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'ldap.lookup';
Please check the UserDN may be you have to specity the
yourdomain_name\ldap..lookup.
Thanks
Vishal
--- On Mon, 19/1/09, otrs-requ...@otrs.org <otrs-requ...@otrs.org> wrote:
From: otrs-requ...@otrs.org <otrs-requ...@otrs.org>
Subject: otrs Digest, Vol 4, Issue 44
To: otrs@otrs.org
Date: Monday, 19 January, 2009, 3:32 PM
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Today's Topics:
1. OTRS and Active Directory (Wayne Scott)
2. Re: OTRS and Active Directory (Steven Carr)
3. Re: Queues' visibility to customers (Yasir M. Arsanukaev)
4. Re: OTRS and Active Directory (Steven Carr)
5. Re: Change queue without being owner (Lars J?rgensen)
6. Config Item and Location functionalities with ITSM 1.2.2.
(Aysel Pamuk)
----------------------------------------------------------------------
Message: 1
Date: Mon, 19 Jan 2009 16:35:49 +1100
From: "Wayne Scott" <wayne.sc...@arrb.com.au>
Subject: [otrs] OTRS and Active Directory
To: <otrs@otrs.org>
Message-ID:
<225208cd50f5244a9612714639a719b4038e8...@mel-mail.arrb.com.au>
Content-Type: text/plain; charset="us-ascii"
I've put more time into this than I can afford - but I'm trying hard to
keep opensource alive in our workplace, so I'll ask here.
We have:
A WIN2K Domain controller at 192.168.1.10
A Debian (Lenny) box with a clean install of OTRS 2.3.3 (installed from
source, not a prepacked deb file)
The debian box is joined to the domain, which we'll call
"company.com.au"
Nothing I do will permit me to get customers authenticating via the AD.
The relevant parts of the Config.pm:
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} =
'192.168.1.10';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=company,dc=com,dc=au';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'ldap.lookup';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =
'password';
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '192.168.1.10',
BaseDN => 'DC=company,DC=com,DC=au',
SSCOPE => 'sub',
UserDN =>'ldap.lookup',
UserPw => 'password',
},
CustomerKey => 'uid',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn',
'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn',
'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
[ 'UserFirstname', 'Firstname', 'givenname', 1,
1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1,
'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1,
'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1,
'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1,
'var' ],
],
};
The error I'm currently getting:
Jan 19 16:20:03 ithlp OTRS-GenericAgent-03[7967]:
[Error][Kernel::System::CustomerUser::LDAP::new][Line:144]: First bind
failed! 80090308: LdapErr: DSID-0C09030B, comment: AcceptSecurityContext
error, data 525, v893
Any ideas?
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Message: 2
Date: Mon, 19 Jan 2009 06:08:20 +0000
From: Steven Carr <steven.c...@khipu-networks.com>
Subject: Re: [otrs] OTRS and Active Directory
To: "User questions and discussions about OTRS."
<otrs@otrs.org>
Message-ID: <497418d4.2020...@khipu-networks.com>
Content-Type: text/plain; charset="utf-8"
Hi Wayne,
For this value:
> $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'ldap.lookup';
Are you using just the username? or are you using the full LDAP DN, I
believe LDAP requires the use of the full DN e.g.
cn=Ldap Lookup,ou=container,dc=domain,dc=tld
I know for our system the Auth mechanism for agents is LDAP and we have
the full DN of the user in the SearchUserDN variable.
Steve
--
Steven Carr
Senior Network Security Engineer - Khipu Networks Ltd.
supp...@khipu-networks.com - www.khipu-networks.com
Secure - Compliant - Infrastructure
Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
Registered in England. Company Number 5218573
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------------------------------
Message: 3
Date: Mon, 19 Jan 2009 16:09:02 +1000
From: "Yasir M. Arsanukaev" <kingp...@amurmetal.ru>
Subject: Re: [otrs] Queues' visibility to customers
To: "User questions and discussions about OTRS."
<otrs@otrs.org>
Message-ID: <497418fe.1010...@amurmetal.ru>
Content-Type: text/plain; charset=UTF-8; format=flowed
Anton Gubar'kov ?????:
> Hello, Yasir.
>
> You can try a simplier approach. You need to assign the "secret"
queues to
> groups no customers are in. Pay attention to the default groups for the
> customer in Sysconfig. Once you move the ticket into one of these
"secret"
> groups, customers will no longer see this ticket.
>
> ?????? ??? ????? ??-??????, ???? ??-????????? ???????? ???????.?
???????????
> ????? ?????.
>
> Regards,
> Anton.
>
> 2008/12/23 Yasir M. Arsanukaev <kingp...@amurmetal.ru>
>
>
>> Leonardo Certuche ?????:
>>
>>> the wise manual might help
http://doc.otrs.org/2.3/en/html/c1947.html
>>>
>>> On Mon, Dec 22, 2008 at 7:50 PM, Yasir M. Arsanukaev
>>> <kingp...@amurmetal.ru>wrote:
>>>
>>>
>>>
>>>> Hello folks.
>>>>
>>>> Can I hide any queues so that these are invisible in the
queues list to
>>>>
>> the
>>
>>>> end customers or just specify the visible ones but keeping the
tickets
>>>> readable/writable in the hidden queues by the customers ?
>>>>
>>>> Thanks.
>>>>
>>>> --
>>>> ? ?????????,
>>>> ?????????? ???? ????????? :: ???
>>>> ??? "??????????"
>>>> +7 (4217) 529-576
>>>>
>>>> _______________________________________________
>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>
>>>>
>>>
>>>
>>>
>>>
------------------------------------------------------------------------
>>>
>>> _______________________________________________
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>> ACLs are great but I don't get why I can't make these work
with queues
>> named in UTF-8 or should they be written using some different charset
or
>> approach?
>>
>> Thanks a lot.
>>
>> --
>> Yasir M. Arsanukaev - IT dept
>> JSC "Amurmetal", Russian Federation
>> phone +7 (4217) 529-576
>>
>> _______________________________________________
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>>
>>
------------------------------------------------------------------------
>>
>> _______________________________________________
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
They won't see, right. But when I make queue belonging to users group
customers never see their tickets via customer.pl interface, they just
see Access denied message.
My boss's whim is to make the queues list containing only 2 visible
queues which are readable/writable by customers.
When a new ticket arrives to the one of these queues, OTRS staff moves
it another hidden queue. Other conversation continues via tickets in
other hidden queues.
In 2.2.6 we made queues hidden by putting them in a queue which belonged
to user group and made these belonging to customers group
($Self->{CustomerGroupAlwaysGroups} = ['customers'];).
But in new OTRS 2.3.3 unlike in 2.2.6 these queues have become visible.
I wouldn't like to play with ACLs so much, because there are lots of
queues to enumerate in an ACL rule.
I've also been thinking on idea of playing with group_customer_user table.
Thanks.
--
Yasir M. Arsanukaev - IT dept
JSC "Amurmetal", Russian Federation
phone +7 (4217) 529-576
------------------------------
Message: 4
Date: Mon, 19 Jan 2009 06:10:36 +0000
From: Steven Carr <steven.c...@khipu-networks.com>
Subject: Re: [otrs] OTRS and Active Directory
To: "User questions and discussions about OTRS."
<otrs@otrs.org>
Message-ID: <4974195c.7090...@khipu-networks.com>
Content-Type: text/plain; charset="utf-8"
Also, unless you have added extra values into your AD schema, the UID
value for AD is 'sAMAccountName' not 'uid'
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
> CustomerKey => 'uid',
Steve
--
Steven Carr
Senior Network Security Engineer - Khipu Networks Ltd.
supp...@khipu-networks.com - www.khipu-networks.com
Secure - Compliant - Infrastructure
Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
Registered in England. Company Number 5218573
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------------------------------
Message: 5
Date: Mon, 19 Jan 2009 09:52:35 +0100
From: Lars J?rgensen <i...@gyldendal.dk>
Subject: Re: [otrs] Change queue without being owner
To: "User questions and discussions about OTRS."
<otrs@otrs.org>
Message-ID: <de874c58-873a-4bf5-87a1-448368430...@gyldendal.dk>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed; delsp=yes
Bump :-)
We're on OTRS 2.2.4.
--
Lars
Den 24/10/2008 kl. 13.05 skrev Lars J?rgensen:
> Hi,
>
> I can't remember if this has been answered before, but our
> supervisor would like to change the queue of some tickets that are
> already assigned (locked) to an agent. Is it possible without taking
> ownership of the ticket?
>
>
> --
> Lars
------------------------------
Message: 6
Date: Mon, 19 Jan 2009 11:59:02 +0200
From: "Aysel Pamuk" <aysel.pa...@gantek.com>
Subject: [otrs] Config Item and Location functionalities with ITSM
1.2.2.
To: <otrs@otrs.org>
Message-ID:
<ec79c5a11a89a54fa0896e9513c30b2a4aa...@ganexch.gantek.local>
Content-Type: text/plain; charset="us-ascii"
Hello,
I have installed OTRS 2.3.3 and ITSM 1.2.2.
Before upgrading to ITSM 1.2.2, I had icons such as Location, Config
Items in my bar as shown below.
Now I would like to install the following packages.
ITSMTicket-1.1.3.xml
LinkObject2-1.1.3.xml
But receive the errors below.
How can I have the functionalities Location, Config Item with ITSM
1.2.2?
Thanks in advance,
Aysel
[ OTRS::ITSM 1.2.2 <https://10.0.2.40/otrs/index.pl?> ]
Aysel Pamuk (aysel.pa...@gantek.com) 13:15:25 - 01/19/2009
Error: Sorry, can't install/upgrade package, because the framework
version required by [..]
Comment:
Bug Report:
Traceback:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Jan 19 13:15:27 2009
Message: Sorry, can't install/upgrade package, because the framework
version required by the package (2.2.8;2.2.x CVS;) does not match your
Framework (2.3.3)!
Traceback (26070):
Module: Kernel::System::Package::_CheckFramework (v1.85) Line: 1789
Module: Kernel::System::Package::PackageInstall (v1.85) Line: 347
Module: Kernel::Modules::AdminPackageManager::Run (v1.65) Line: 1316
Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47
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