Re: [otrs] OTRS licensing terms for code changes

Lalitha wrote : But, the post suggests a few code changes in the otrs core files like ticket.pm and article.pm etc. I want to know what is the licensing terms regarding any code changes. I went thru the AGPL license text and didnt understand much clearly. I

[otrs] OTRS licensing terms for code changes

Hi, We are going to use OTRS 2.4 as ticketing system for one of our product. I have some requirements in the OTRS agent login GUI. 1. Updating Ticket Last Updated Time When there is any customer reply. 2. Sort the Agent Ticket Queue View By Last Updated Time. I found the following link in the f