config
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Zsolt Hajduk
> *Sent:* Monday, March 11, 2013 9:01 AM
> *To:* otrs@otrs.org
> *Subject:* [otrs] OTRS statistics with ticket owner? - Error message
>
> ** **
>
That is a permissions issue. You need to have the correct file permissions set
to allow OTRS to change the config
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Zsolt
Hajduk
Sent: Monday, March 11, 2013 9:01 AM
To: otrs@otrs.org
Subject: [otrs] OTRS statistics with
Dear Michiel Beijen,
I just read the following mail what you sent with the solution.
I got an error message when I want to activate this option:
Framework -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes
Would you be so kind to help me about it?
I would be so happy if you can hel
discussions about OTRS.
Subject: Re: [otrs] OTRS statistics with ticket owner?
Hi Jurjen,
You'll have to activate it in SysConfig:
Framework -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes
This is because OTRS is by origin German, and in Germany it can be forbidden to
track
Hi Jurjen,
You'll have to activate it in SysConfig:
Framework -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes
This is because OTRS is by origin German, and in Germany it can be
forbidden to track performance of your individual employees
Michiel Beijen
Senior Consultant
OT
Hi list,
We use OTRS 2.4.7
We want to generate an overview with the open tickets and see who handles that
ticket.
- Is it possible to create a report (with the Statistics module) and have the
ticketowner in the report?
I do not see the ticketowner field in the selction list when creating a sta
