Thanks Marco, very much appreciated.
On Monday, April 18, 2011, Marco Vannini wrote:
> I've leaved it as is being the default time enough for me but yes, what you
> are saying is right, the ticket that is declared as "closable" at 00:00, at
> 00:01 will be closed.
>
> On Mon, Apr 18, 2011 at 4:
I've leaved it as is being the default time enough for me but yes, what you
are saying is right, the ticket that is declared as "closable" at 00:00, at
00:01 will be closed.
On Mon, Apr 18, 2011 at 4:53 PM, Muhammad El-Sergani wrote:
> Thanks Marco,
>
> This is all very well, and I understand tha
Thanks Marco,
This is all very well, and I understand that very well.
Basically, what you're saying here is this; at 45 */2 * * *,
otrs.PendingsJobs.pl, will run to check all pending tickets, and if a ticket
is found to be of pending state, the script will check the timer, and see if
its time has
in redhat like system there a service otrs that runs in runlevel 2345 that
populates otrs crontab over more other things. one of this is
otrs.PendingsJobs.pl (as defined in file pending_jobs
in /opt/otrs/var/cron/). This, by default, is executed at every 45 of every
2 hours and does closure and/or
Thanks Marco,
Can you help shed some more light about how this goes in general?
Thanks and Best Regards,
Muhammad El-Sergani.
On Mon, Apr 18, 2011 at 4:06 PM, Marco Vannini wrote:
> otrs.PendingJobs.pl in cron
>
>
> On Mon, Apr 18, 2011 at 4:04 PM, Muhammad El-Sergani
> wrote:
>
>> ad the ti
otrs.PendingJobs.pl in cron
On Mon, Apr 18, 2011 at 4:04 PM, Muhammad El-Sergani wrote:
> ad the timer set to 10 minutes in the future.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermai
Hi all,
I checked the admin guide, and found that auto close+ means Successful, and
auto close- means unsuccessful.
But I tried both, and the timer expires, and still the ticket is not closed.
Is there a configuration setting, such as a minimum timer or so?
I had the timer set to 10 minutes in the
Thanks Marco
Regards,
Tony
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marco Vannini
Sent: Wednesday, September 15, 2010 6:54 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] pending auto close
You must have
You must have PendingJobs.pl running in crontab (or in a
scheduler...). This is started by default in RH linux like systems by
the service otrs in /etc/init.d if enabled (if i'm not wrong)
-
OTRS mailing list: otrs - Webpage: h
Hello,
I have a problem with pending auto close tickets, the definition seems
correct in Config.pm yet when the ticket reminder time is reached the ticket
state is not changed. I check system logs and I find that the event was not
detected.
Does anyone know how to proceed from there on? Wh
>
> is this the same ?
>
> http://lists.otrs.org/pipermail/otrs/2010-March/031480.html
Hi Alexander,
no, in my case running the PendingJobs.pl job perfectly changes the state of
the ticket to what I set in Ticket::StateAfterPending ..
--
Claudio Tassini
Ok, I've guessed out the problem, which indeed was a misunderstanding in the
way OTRS manages the "pending" state. I thought that the ticket's state
would have been changed as soon as the timeout was reached, but it is
instead changed by the PendingJobs.pl cron job, which by default runs every
2 ho
Claudio Tassini wrote :
When the pending time is reached, the ticket state remains the same
"Pending - Chiusura Automatica" and the timer shows a negative value.
Hi Claudio,
is this the same ?
http://lists.otrs.org/pipermail/otrs/2010-March/031480.html
Regards
Alexander
--
radprax Gesells
>
>
>> Based on the otrs file in /etc/init.d and in /etc/sysconfig for redhats
>> like system it is used to check if required services are running and to
>> populate cron table
>>
> I see. But in my case, the service won't start up because my DB is on
> another server and the script checks for the
2010/4/7 Marco Vannini
> It would be easyer in italian :D btw.
True. But maybe this could be useful for other people as well :)
> Based on the otrs file in /etc/init.d and in /etc/sysconfig for redhats
> like system it is used to check if required services are running and to
> populate cron ta
It would be easyer in italian :D btw.
Based on the otrs file in /etc/init.d and in /etc/sysconfig for redhats like
system it is used to check if required services are running and to populate
cron table
the services that are checked are:
# if one of this is false, it will not be checked at the st
Thank you Marco,
I must have been missing something quite important.. I didn't even know
there was such "otrs" service at all :-O
I have some scheduled jobs in crontab, which were setup during installation:
*/20 * * * *$HOME/bin/GenericAgent.pl >> /dev/null
*/10 * * * *$HOME/bin/Generic
Ciao Claudio,
I don't think it's a problem of that but a not scheduled PendingJobs.pl
(present in /opt/otrs/bin)
are you on *x o win ? in the first case you should check that service otrs
is started in your runlevel.
HTH
ciao,
MV
Hi guys
i'm trying to setup the pending auto-close feature but it doesn't seem to
work. When the pending time is reached, the ticket state remains the same
"Pending - Chiusura Automatica" and the timer shows a negative value.
Can this be because I've changed the default state names? I've however
c
Hi,
find Ticket::Frontend::PendingDiffTime: in sysconfig for 1) and then, for
2), build a genericagent job selecting pending auto close states (and
possibly a batch bash/perl configured to select just the ones you wants)
HTH
MV
On Mon, Feb 22, 2010 at 1:50 PM, Nuno Ranito wrote:
> Hello
>
> I
Hello
I have created a state called "waiting on customer", based on "pending
auto-close +"; in which if the customer doens't answer in some time, the
ticket is closed.
Two questions:
1) how can I change the time between the state "waiting..." and closing the
ticket (for example, 5 days)
2) how can
Hi all
I use the "pending auto close" state with a three days interval for tickets to
be actually closed. I also have saturday and sunday unchecked in sysconfig
calendar settings.
However, saturday and sunday are being counted in the three days delay, and
some tickets are being closed in th
I noticed that when you set a ticket to pending auto close, if the user
replies to OTRS and adds the e-mail to the ticket, it isn't taking the
ticket out of pending auto close.
Is it possible to change this so that when the customer replies, it takes
the ticket back to '02 - Modified'?
Than
Hi,
I have a problem with the pending auto close states in OTRS. When the
pending time is reached, ticket state does not change to closed
successful/unsuccessful depending on whether +/- is selected. I am not
finding anything related to the expiration of the ticket in either the
System Log or t
I've been getting these messages via email, is this something that I should be
concerned about or is there a way that I can disable these emails?
ERROR: No Ticket::StateAfterPending found for 'Pending Auto Close' in
Kernel/Config.pm!
Thanks!
-Jeff
___
Mark D. Wallace schrieb:
I could not find a description of how the "pending auto close- " and
"pending auto close +" features work in OTRS. I have set a few test
tickets to close at specified times and they do not autoclose using
either of the selections above. There is however a "Pending til
I could not find a description of how the "pending auto close- " and
"pending auto close +" features work in OTRS. I have set a few test
tickets to close at specified times and they do not autoclose using
either of the selections above. There is however a "Pending till: -6
minutes" time i
how do you modify the time after you choose to pending auto close + to close the ticket?
On 9/16/05, Stuart Caie <[EMAIL PROTECTED]> wrote:
They're just example pending states, "+" will put the case "closedsuccessful" after pending time is reached, "-" will put the case "closed
unsuccessful" aft
They're just example pending states, "+" will put the case "closed
successful" after pending time is reached, "-" will put the case "closed
unsuccessful" after pending time is reached.
The two different closed states are simply to inform you that you can
have a wide range of closed states (we have
I can't seem to find this in the docs (please forgive me if I'm just
too thick to find it).
What are the differences between Pending Auto Close + and Pending
Auto Close -?
I'd just like to know EXACTLY how OTRS is going to behave before I
start using this feature.
Thanks,
Zeke
--
:20 To: Subject: [otrs] pending auto close+ vs pending auto close-
What is the difference between pending auto close+ and pending auto close- ? Thanks,Tom
Tom McKenzie
Posit Science Corporation
(formerly Neuroscience Solutions Corporation)
114 Sansome Street
· 5th Floor
What is the difference between pending auto close+ and pending auto close- ? Thanks,Tom
Tom McKenzie
Posit Science Corporation
(formerly Neuroscience Solutions Corporation)
114 Sansome Street
· 5th Floor · San
Francisco, CA 94104
Main: 415-394-3100 ·
Direct: 4
with +, it will close the ticket successfuly, while with - it will close
it uns-fuly.
На чт, 2004-03-18 в 00:06, Stefan Testa записа:
> Ok. This feels like a very stupid question, but what is the difference
> between “Pending auto close +” and “Pending auto close –“?
>
>
>
> Stefan
>
>
>
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Duarte Cordeiro
Sent: quinta-feira, 26 de Agosto de 2004 14:32
To: User questions and discussions about OTRS.
Subject: [otrs] Pending Auto-Close tickets
I must be doing something wrong.
First a quick question: Wh
I must be doing something wrong.
First a quick question: What's the difference from pending auto close + and pending
auto close - ?
Every ticket we put on pending auto close +, after reaching the pending time, it
gerenates a email with the following error:
Subject: Cron <[EMAIL PROTECTED]> $HO
Erik Mathis wrote:
> The plus is for completed successfully and the minus is for
> unsuccessfully closed.
Thanks! :-)
Tyler
___
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Tyler Hepworth wrote:
I see there are two Auto Close options
Pending auto close+
Pending auto close-
What is the difference? Why a + for one and a - for the other?
Thanks,
Tyler
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http:/
I see there are two Auto Close options
Pending auto close+
Pending auto close-
What is the difference? Why a + for one and a - for the other?
Thanks,
Tyler
___
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Archive: http://lists.otrs.org/pipe
On Wednesday, March 17, 2004 11:06 PM
Stefan Testa <[EMAIL PROTECTED]> wrote:
> Ok. This feels like a very stupid question, but what is the difference
> between "Pending auto close +" and "Pending auto close -"?
There are no stupid questions. In fact, this is a very clear one, thank
you.
The Stat
Ok. This feels like a very stupid question, but what is the
difference between “Pending auto close +” and “Pending auto
close –“?
Stefan
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otr
Title: AW: [otrs] pending auto close
Hello,
the pending tickets will be processed by the job PendingJobs.pl. You may change the frequency of this job with
crontab -e
change the appropriate line for example to
*/5 * * * * $HOME/bin/PendingJobs.pl >> /dev/null
to execute the job
Hi
My pending auto close doesn't auto close tickets, instead it says
Pending till: -12 minutes
Why is this?
Rgds
Philippa Strange
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