> Attachments with .dll or .exe extensions are sent over email.
Suggestion: use procmail to run SpamAssassin and/or CRM114 on incoming mail
before you inject it into OTRS via postmaster.pl and discard any incoming email
with a spam score of > 10.That's going to be much more effective than
Usecase is:
Attachments with .dll or .exe extensions are sent over email.
Ravi Shankar
From: Michiel Beijen
To: User questions and discussions about OTRS.
Sent: Tue, 10 May, 2011 1:55:14 PM
Subject: Re: [otrs] Remove attachments from emails
Dear Mr
Dear Mr Shanker,
You can probably do this by creating a postmaster filter and/or a
ticket event module; this would require writing Perl.
Can I ask for the use case you have for this?
Someone sends in an email: "See the screenshot"... and then you just
scrubbed the attachments! It does not sound v
Hi Ravi,
I'm not replying because I have an answer, but the reason one is
subscribed to the list is "to get help", and help is always provided
here.
I believe it's useless to go "please help".
I'm just saying...
On Tuesday, May 10, 2011, ravi shanker wrote:
> Hi,
> I want to remove attachments
Hi,
I want to remove attachments from emails sent to our mailbox,which in turn
create tickets in otrsis there any config setting.Please help.-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org
Hello!
I am using OTRS:ITSM 3.0.1.
When accessing the customer interface the page is using a custom theme I have
creating qute some time ago and when I had OTRS 2.4 installed. I don't want to
use this custom interface anymore.
I did try to remove the actual directory and files with my custom t
Dear Jurien,
On 19.04.2011, at 10:42, jverho...@beckhoff.nl wrote:
> I (want to) use the tag in a response template / answer.
> (Admin --> responses)
>
> But when the previous email (BODY) has HTML-code (most emails these days do)
> it shows a lot html code in the edit field like () instead of
:* donderdag 31 maart 2011 15:08
> *To:* otrs@otrs.org
> *Subject:* [otrs] remove html code in answer
>
>
>
> Hi experts,
>
>
>
>
>
> I (want to) use the tag in a response template /
> answer.
>
> (Admin--> responses)
>
>
>
> But when the
nobody an idea?
Or is my question not clear?
BR Jurjen
_
From: jverho...@beckhoff.nl [mailto:jverho...@beckhoff.nl]
Sent: donderdag 31 maart 2011 15:08
To: otrs@otrs.org
Subject: [otrs] remove html code in answer
Hi experts,
I (want to) use the tag in a response
Hi all,
My name is Rangel, i am Support Manager of OTRS in my company here in Brazil.
When i was using OTRS 2.4 when i merged i ticket i remember that merged ticket
was removed and was not displayed anymore in dashboard. In OTRS 3 when i merge
a ticket, the merged ticket stays in dashboard with
Hi experts,
I (want to) use the tag in a response template /
answer.
(Admin--> responses)
But when the previous email (BODY) has HTML-code (most emails these days do)
it shows a lot html code in the edit field like () instead of
interpreting this.
Is it possible to remove html from
TanaT wrote :
[...]
If a customer send a message to my OTRS system : o...@mycompany.fr
(fetched via POP3)
When I use a template to reply to it, the system fills CC with
o...@mycompany.fr
I'd rather my users not to have to remove it manually...
[...]
Hi,
have you added the email address under
//* wrote:
From: TanaT
Subject: [otrs] Remove system Email from CC field when answering a
ticket
To: otrs@otrs.org
Date: Friday, 9 July, 2010, 9:58 PM
Hi,
It looks stupid, but I tried many settings without success...
If a customer send a message to my OTRS system : o
Hi,
Here is the solution.
I tried and it worked for me as well!
http://lists.otrs.org/pipermail/otrs/2009-March/025993.html
regards,
amit
--- On Fri, 9/7/10, TanaT wrote:
From: TanaT
Subject: [otrs] Remove system Email from CC field when answering a ticket
To: otrs@otrs.org
Date
Hi,
It looks stupid, but I tried many settings without success...
If a customer send a message to my OTRS system : o...@mycompany.fr
(fetched via POP3)
When I use a template to reply to it, the system fills CC with
o...@mycompany.fr
I'd rather my users not to have to remove it manually...
Ho
IICA (506) 2216-0171
alejandra.pie...@iica.int<mailto:alejandra.pie...@iica.int>
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Nils
Leideck - ITSM
Enviado el: Martes, 08 de Junio de 2010 02:41 a.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs]
Hi,
On 08.06.2010, at 10:37, wrote:
> Just wondered how you remove the SLA field from the customers when they are
> creating a ticket
If you have the Service-Feature enabled this is not possible in the current
version of OTRS without modifications to CustomerTicketMessage.dtl.
PS: This will
Hi
Just wondered how you remove the SLA field from the customers when they are
creating a ticket
Mvh
Anders Bakke
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe
Hi yet again.
Is there a way I can return only parts of the Customer Data on the PDF printout?
For example, I want to exclude the Comment field and there may be others that
are just as well not to print.
If I could use a different view when printing, that would be fine
It doesn't look this
$Include{"CustomerFooter"}
Regards,
Zak
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Nathan Campbell
;otrs@otrs.org'
Cc:
Subject: [otrs] Remove the language option in the customer login page
Hi,
Does anyone knows how to remove the language option in the customer
login page?
I would like to just use english and prohibit the cust
You can modify the Login.dtl file found here:
\OTRS\OTRS\Kernel\Output\HTML\Standard
Just comment out the entire block of code as seen below:
Good luck!
# --
# language
# --
<>-
OTRS mailing list: otrs - Webpage: http://
Hi,
Does anyone knows how to remove the language option in the customer login page?
I would like to just use english and prohibit the customers from using other
languages.
Thank you.
Regards,
Zak
#
This email
Hi Luis,
You might be glad to find that we've just implemented this very feature.
See this snippet from CHANGES:
- (2009/11/11) Added feature/config option (Ticket::SubjectFormat) for
subject
format.
o 'Left' means '[TicketHook#:12345] Some Subject',
o 'Right' means 'Some Subject
you can search in references as well ...
Am 09.11.2009 um 13:59 schrieb Luís Gomes:
Hey all, is it possible to don't display the ticket id on the e-
mails subject?
I've tried removing it but all replies will then open new tickets
instead of beeing associated with the original ticket.
Isn't it
Hey all, is it possible to don't display the ticket id on the e-mails
subject?
I've tried removing it but all replies will then open new tickets instead of
beeing associated with the original ticket.
Isn't it possible to define the ticket ID on a mail header or something?
Thanks
help
From: Michiel Beijen
To: User questions and discussions about OTRS.
Sent: Friday, 14 August, 2009 14:24:21
Subject: Re: [otrs] remove the shared memory segment and rebooting OTRS
There is no such thing as System-V shared memory on WIndows ;-)
That is
rs.org/pipermail/otrs/2003-April/001346.html
>>
>> Thanks for helping me
>>
>> --
>> *From:* Marco Vannini
>> *To:* User questions and discussions about OTRS.
>> *Sent:* Friday, 14 August, 2009 13:54:05
>> *Subject:* Re: [o
ussions about OTRS.
> *Sent:* Friday, 14 August, 2009 13:54:05
> *Subject:* Re: [otrs] remove the shared memory segment and rebooting OTRS
>
> but if you restart apache (is on it, isnt' it ?) ?
>
> On Fri, Aug 14, 2009 at 1:48 PM, Lev Davidovich
> wrote:
>
>> Can
August, 2009 13:54:05
Subject: Re: [otrs] remove the shared memory segment and rebooting OTRS
but if you restart apache (is on it, isnt' it ?) ?
On Fri, Aug 14, 2009 at 1:48 PM, Lev Davidovich
wrote:
Can anyone tell me how to remove the shared memory segment of
/otrs/Kernel/System/Log.p
but if you restart apache (is on it, isnt' it ?) ?
On Fri, Aug 14, 2009 at 1:48 PM, Lev Davidovich wrote:
> Can anyone tell me how to remove the shared memory segment of *
> /otrs/Kernel/System/Log.pm* using the command line from a windows pc and
> then rebooting OTRS?
>
> Thanks
>
>
> --
maybe with some sysinternals tool ? some collegue here told me about
accesschk
http://technet.microsoft.com/en-us/sysinternals/default.aspx
MV
On Fri, Aug 14, 2009 at 1:48 PM, Lev Davidovich wrote:
> Can anyone tell me how to remove the shared memory segment of *
> /otrs/Kernel/System/Log.pm* us
Can anyone tell me how to remove the shared memory segment of
/otrs/Kernel/System/Log.pm using the command line from a windows pc and then
rebooting OTRS?
Thanks
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Arch
t; Kernel/System/Ticket/Article.pm.
>
>
> --
> Lars
>
> --
> *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of
> *adrian guevara
> *Sent:* Wednesday, June 04, 2008 8:12 AM
> *To:* User questions and discussions about OTRS.or
s and discussions about OTRS.org
Subject: [otrs] remove ticket hook divider, etc...
Hi Guys,
It's me again :)
Is there a way to remove the ticket hook, the divider and the number generator
on the email sent out by otrs? If not, is it possible to configure it in such a
way that the subject is s
Also, for the Ticket::NumberGenerator, is there a possibility to have its
value to be the same as the ticket number/id? Can you guys show me how to do
these things?
Thanks in advance!
On Wed, Jun 4, 2008 at 2:12 PM, adrian guevara <[EMAIL PROTECTED]>
wrote:
> Hi Guys,
>
> It's me again :)
>
>
>
Hi Guys,
It's me again :)
Is there a way to remove the ticket hook, the divider and the number
generator on the email sent out by otrs? If not, is it possible to configure
it in such a way that the subject is shown first before the ticket hook,
etc. ? I tried disabling those from Core::Ticket, a
___
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
*On Behalf Of
> *touraman traore
> *Sent:* Thursday, November 29, 2007 5:43 PM
> *To:* User questions and discussions about OTRS.org
> *Subject:* Re: [otrs] Remove article attachment from MySQL Database to
> FileSystem
>
> Is there an English version of this article or can I find it
rsday, November 29, 2007 5:43 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Remove article attachment from MySQL Database to
FileSystem
Is there an English version of this article or can I find it on a howto in
English? it's really interesting.
Thanks a lot
O
Is there an English version of this article or can I find it on a howto in
English? it's really interesting.
Thanks a lot
On Nov 29, 2007 4:24 PM, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> touraman traore schrieb:
> > Hello,
> > Installing my OTRS last year, I did not realize that
> > Ticket
touraman traore schrieb:
> Hello,
> Installing my OTRS last year, I did not realize that
> Ticket::StorageModule was defaulted to ArticleStorageDB, meaning that
> all the attachments from a ticket were stored inside of mysql. Three
> months later I changed it to FS. Now my attachment are store on t
Hello,
Installing my OTRS last year, I did not realize that Ticket::StorageModule
was defaulted to ArticleStorageDB, meaning that all the attachments from a
ticket were stored inside of mysql. Three months later I changed it to FS.
Now my attachment are store on the file system. But I'd like to rem
Below, you can see the "system (email-external)" and "system
(email-notification-ext)" entries in the ticket history. I found this
confusing for the customers. I try to turn them off. So that the tree
show only customer's and agent's messages and not the system's
messages. But I still want to recei
Below, you can see the "system (email-external)" and "system
(email-notification-ext)" entries in the ticket history. I found this
confusing for the customers. I try to turn them off. So that the tree show
only customer's and agent's messages and not the system's messages. But I
still want to recei
On Oct 30, 2007, at 12:29 AM, Richard Hinkamp - BeSite wrote:
Unless you don't care about metrics but instead convenience of
answering the customer.
OTRS makes everything inconvenient, as far as I can tell.
Why use OTRS then?
Not my choice. And snippy answers like this don't help.
--
Jo R
On Oct 30, 2007, at 8:31 AM, Andy Lubel wrote:
How many agents, just you? How many customers? You simply may not
have
enough of either to justify using a HelpDesk system such as OTRS,
which is
geared towards SMB to enterprise customers.
No, a dozens or so of us and hundreds of customers.
gt;> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
>> Behalf Of
>> Richard Hinkamp - BeSite
>> Sent: Friday, October 26, 2007 5:06 AM
>> To: User questions and discussions about OTRS.org
>> Subject: Re: [otrs] Remove lock option from tickets
>>
&
Unless you don't care about metrics but instead convenience of answering
the customer.
OTRS makes everything inconvenient, as far as I can tell.
Why use OTRS then?
Richard
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists
26, 2007 5:06 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Remove lock option from tickets
Disabling locks is not the way to go imho. Locks are great for
preventing double answers etc (2 people handling the same ticket at
the
same time and giving different answers to t
TECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Richard Hinkamp - BeSite
Sent: Friday, October 26, 2007 5:06 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Remove lock option from tickets
Disabling locks is not the way to go imho. Locks are great for
preventing double answe
eSite" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org"
Sent: Friday, October 26, 2007 11:06 AM
Subject: Re: [otrs] Remove lock option from tickets
Disabling locks is not the way to go imho. Locks are great for preventing
double answers etc (2 people ha
Disabling locks is not the way to go imho. Locks are great for
preventing double answers etc (2 people handling the same ticket at the
same time and giving different answers to the customer for example :S).
What you problably want is an auto unlock after an answer. What you can
do is setting th
October 26, 2007 9:27 AM
Subject: RE: [otrs] Remove lock option from tickets
Hi all,
I've pretty much the same question as Mujtaba Karim. We work with a
small support team that is well played into each other and need the
possibility to handle the same tickets, so the locking mechanism is fo
al Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Gabriele D'Andrea
Sent: woensdag 24 oktober 2007 12:43
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Remove lock option from tickets
Maybe you are making confusion.
Locking a ticket means as
nally, you're concerned about customers notifications, you can
enable/disable different type of notifications on a per queue basis, in the
queue configuration
- Original Message -
From: "Mujtaba Karim" <[EMAIL PROTECTED]>
To:
Sent: Wednesday, October 24, 2007 12:30
HI
The thing here is I will not be able to notify customer if I move a ticket
to any other state.
My issue can be resolved if I eliminate ticket lock option from all my
tickets
Is there any possibility for that?
Thanks
Mujtaba Karim
Customer Support Manager
PixSense Inc.
172/P 3rd Floor Block-2
hello
How can I remove the links in the ticket view, i tried to remove customer,
phone call, forward and the bounce links. I have disabled the modules but
the links are still displayed.
--
Best regards,
Anders Embretsen
___
OTRS mailing list: otrs - Web
about OTRS.org
Subject: Re: [otrs] Remove completely a ticket
Hi Greg!
Thanks for your help.
I didn't think about using a GenericAgent. In fact I think that the only
way to absolutely delete a ticket from the system, doesn't it?
Rafael
Greg Horne escribió:
> I think thi
lto:[EMAIL PROTECTED] Behalf Of
> [EMAIL PROTECTED]
> Sent: Wednesday, June 13, 2007 1:32 PM
> To: otrs@otrs.org
> Subject: [otrs] Remove completely a ticket
>
>
> Hi,
>
> I've been playing around with my OTRS system and now I would like to pass
> to production s
-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
[EMAIL PROTECTED]
Sent: Wednesday, June 13, 2007 1:32 PM
To: otrs@otrs.org
Subject: [otrs] Remove completely a ticket
Hi,
I've been playing around with my OTRS system and now I would like to pass
to production state and I need to r
In the admin area, look at the GenericAgent module, see the docs here:
http://doc.otrs.org/2.1/en/html/x1095.html
Regards,
Richard
[EMAIL PROTECTED] wrote:
Hi,
I've been playing around with my OTRS system and now I would like to pass
to production state and I need to remove completely some d
Hi,
I've been playing around with my OTRS system and now I would like to pass
to production state and I need to remove completely some dumy tickets. Is
it possible? I haven't seen any feature of this kind but may be I'm wrong,
I'm thinking about remove them directly from the database.
Any help?
Hi,
I'm trying to remove the "ticket email" icon from the agent interface and
"Logout" icon from the customer interface.
I found reading the previous emails, and I tried to modify the
AgentNavigationBar.dtl, but this file has one block that is responsible for
more than one icon and I just wa
We have just updated to OTRS 2.1.2, I want to remove an obsolete FAQ
category, but when I set it to Invalid and click Update it remains as Valid.
How can I disable or remove a category?
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
__
I think I'm misunderstood , I don't want to make system wide changes ,
only to certain tickets. By your reply i am thinking this is an
impossible task :)
Richard Hinkamp - BeSite wrote:
You need the ticket ID for matching replies to the ticket (without a
ticket number it wil create a new ticke
You need the ticket ID for matching replies to the ticket (without a
ticket number it wil create a new ticket).
You could always use a non-standard ticket hook (default is Ticket#),
you could change that to something else. See
Kernel/Config/Ticket/Ticket.pm for the config correct setting.
Ri
Hi ,
Is it possible to remove the "Re:Ticket#" when replying from only
certain tickets , the reason is , we have another company who uses a
call logging system as well , which in turn adds its own Call nr , now
it seems OTRS is interfering with the subject line (which needs to be
kept intact
Hi PD
Thanks . Its working
regards
--
___
Bipin Das
Linux Administrator,
Spectrum Softtech Solutions,
Mahakavi G Road,Cochin-682011.
Phone 0484 4082000.
www.spectrum.net.in www.spectramedi.com
___
OTRS mailing list: otrs - Webp
Hi Bipin,
You can do this by commenting out the respective option in the .dtl
page. For your case you can do this in the file
/Kernel/Output/HTML/Standard/Login.dtl
PD
BipinDas wrote:
Hi
This may be a silly question. May I know how to remove the Language
and Lost Password option from the i
Hi
This may be a silly question. May I know how to remove the Language and
Lost Password option from the index page?. Forgive me if I wasting your
time.
Thanks in advance
--
___
Bipin Das
Linux Administrator,
Spectrum Softtech Solutions,
Mahakavi G Road,Cochin-682011.
Hi
This may be a silly question. May I know how to remove the Language and
Lost Password option from the index page?. Forgive me if I wasting your
time.
Thanks in advance
--
___
Bipin Das
Linux Administrator,
Spectrum Softtech Solutions,
Mahakavi G Road,Cochin-682011.
Chistopher,
Thank you very much for your help. I solved my problem faster than i imagined!
:-)On 11/12/05, Christopher Kuhn <[EMAIL PROTECTED]> wrote:
Hi Hugo,Hugo Lousa wrote:> hi,> how can i remove buttons from CustomerNavigationBar.dtl?>> i saw that i´ts rendered on the lines:> >
> > href="" >
Hi Hugo,
Hugo Lousa wrote:
> hi,
> how can i remove buttons from CustomerNavigationBar.dtl?
>
> i saw that i´ts rendered on the lines:
>
>
> href="$Env{"Baselink"}$Data{"Link"}" onmouseover="window.status='$Text$
>
>
>
>
> but i dunno how to remove one of these items..
Simply use your Sys
hi,
how can i remove buttons from CustomerNavigationBar.dtl?
i saw that i´ts rendered on the lines:
but i dunno how to remove one of these items..
thanks
hugo
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: h
Hi Volker,
> Ability to delete things would indeed be an essential option. As a new
otrs
> user, I'm somewhat surprized it doesn't exist. Maybe in next release...
>
> Eric
>
im not that shure that the ability to delete things would be a great idea.
or even an essential option...
what should
I believe that it truly would be a 'good thing' to be able to delete Queues, e-mails etc.
One possibility would be to create an 'Orphan' queue that objects get assigned to that end up without an owner.
Another option would be to warn the user that an object has items depending on it and to give
Title: Genetsis
Obviusly, it's not a great idea, but if you ensure that user,
queues, ... hasn´t got any ticket associated, not trouble may causes
that you erase an user. When I ended the test time I closed all tickets
as "root", moving all tickets before to an admin queue that I not
remo
> At 22:12 14.09.2005, you wrote:
> >Hi all,
> >
> >I can't figure out how to remove a queue, or an e-mail address...
or
> >a lot of other options in the Admin area.
> >
> >In the left part I can select current items to EDIT, and in the
right
> >part I can ADD NEW items. But there seems to be no
At 22:12 14.09.2005, you wrote:
Hi all,
I can't figure out how to remove a queue, or an e-mail address... or
a lot of other options in the Admin area.
In the left part I can select current items to EDIT, and in the right
part I can ADD NEW items. But there seems to be no option to REMOVE
items.
Hi all,
I can't figure out how to remove a queue, or an e-mail address... or
a lot of other options in the Admin area.
In the left part I can select current items to EDIT, and in the right
part I can ADD NEW items. But there seems to be no option to REMOVE
items.
Should I slap myself for
Hello Jack,
Monday, March 7, 2005, 7:14:02 PM, you wrote:
> What I do is put all tickets I want to close into a queue (I call
> it zDiscard). I then have a nightly Generic Agent job that will
> delete all tickets that are in that queue.
I do it like you now. But I want remove all tickets that
-
From: Alex [mailto:[EMAIL PROTECTED]
Sent: Monday, March 07, 2005 11:11 AM
To: otrs@otrs.org
Subject: [otrs] remove closed tickets
Hello otrs,
How do I can phisically remove tickets that are closed by generic
agent, e.g. spam tickets?
--
Best regards,
Alex
Hello otrs,
How do I can phisically remove tickets that are closed by generic
agent, e.g. spam tickets?
--
Best regards,
Alex
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Archive: http://lists.otrs.org/pipermai
Akbar S. Ahmed wrote:
Hi,
I modified the AgentCompose.pm file as documented below. What I did
appears to work, however, I do not know Perl and was wondering if there
are any side effects that I should be aware of.
The side effect will be that OTRS will have no way to relate reply to
that message
Hi,
I modified the AgentCompose.pm file as documented below. What I did
appears to work, however, I do not know Perl and was wondering if there
are any side effects that I should be aware of.
Are the modifications I made correct?
I made the following modifications in:
/opt/otrs/Kernel/Modules/Ag
Title: Message
-Original Message-From: Nikunj Patel
[mailto:[EMAIL PROTECTED] Sent: Monday, April 19,
2004 8:14 AMTo: OTRSSubject: [otrs] remove
language...
Hi,
how can I remove a language from the FAQ
language. I see an interface to add and even change the
Hi,
how can I remove a language from the FAQ language.
I see an interface to add and even change the values, but there is no way to
delete the language. The same is true for most of the other functions, they
have an add, change option but no delete option. I read the faq on why
I cannot de
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Friday, April 02, 2004 4:44 PM
To: [EMAIL PROTECTED]
Subject: otrs Digest, Vol 9, Issue 7
Send otrs mailing list submissions to
[EMAIL PROTECTED]
To subscribe or unsubscrib
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Friday, April 02, 2004 4:44 PM
To: [EMAIL PROTECTED]
Subject: otrs Digest, Vol 9, Issue 7
Send otrs mailing list submissions to
[EMAIL PROTECTED]
To subscribe or unsubscrib
On 10/5/03 11:43 PM, "[EMAIL PROTECTED]" wrote:
> I removed some lines from the following files :
>
>
> AgentPhone.dtl
>
> AgentNote.dtl
>
> AgentPhoneNew.dtl
>
> AgentCompose.dtl
>
> AgentForward.dtl
>
> AgentZoomStatus.dtl
THANKS!
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Wes Plate
Automatic Duck, Inc.
http://www.wespl
I removed some lines from the following files :
AgentPhone.dtl
AgentNote.dtl
AgentPhoneNew.dtl
AgentCompose.dtl
AgentForward.dtl
AgentZoomStatus.dtl
The lines are :
$Text{"Time units"}$Text{"$Config{"TimeUnits"}"}:
mfg
Dennis
___
I would like to remove the Time Units area near the bottom of the compose
message page, how can I do that? In what page do I comment out that code?
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://www.automaticduck.com
___
OTRS
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