The answer here: http://forums.otrs.org/viewtopic.php?f=62 <http://forums.otrs.org/viewtopic.php?f=62&t=5524> &t=5524 is correct?
____________________________________ Felipe Braga -----Mensagem original----- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Em nome de Alexander Halle Enviada em: quarta-feira, 4 de agosto de 2010 15:41 Para: User questions and discussions about OTRS. Assunto: Re: [otrs] how to disable Agent::LockTimeout notifications? Leonardo Certuche wrote : > The organization we're currently deploying OTRS on, is not interested in > using the lock timeout feature. In order to avoid it, we setup every > queue with Unlock timeout=0 (it says /0 = no unlock/) but Agents keep > getting Agent::LockTimeout notifications. How can we avoid it? Is there > any way to disable some of the notifications defined at > /otrs/index.pl?Action=AdminNotification > <http://index.pl?Action=AdminNotification> ? Hi Leonardo, try leaving the field blank instead of setting it to 0 although it is said so in the GUI comment. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
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