Begin forwarded message:$Self->{'Ticket::Frontend::NoteSetState'} = 1; $Self->{'Ticket::DefaultNextNoteStateType'} = ['new', 'open', 'closed', 'removed']; --Christopher MattognoTechnology SpecialistHampshire Educational Collaborative97 Hawley StreetNorthampton, MA 01060p: 413.586.4900 x157f: 413.5
Excellent information! Thank you very much!
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Hinkamp
- BeSite
Sent: Saturday, April 08, 2006 11:01 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Reopening tickets
>
> The only way i could reopen an ticket was forwarding the message to my
> self and putting the status on "open" but there should be a beter way?
>
> right?
If you set the following config options, you can set the state of a
ticket by adding a note:
$Self->{'Ticket::Frontend::NoteSetState'} =
The only way i could reopen an ticket was forwarding the message to my
self and putting the status on "open" but there should be a beter way?
right?
Thomas
Jason Loven wrote:
What’s the best method for reopening a ticket? I don’t want
notifications sent anywhere I just want the ticket set
What’s the best method for reopening a ticket? I don’t
want notifications sent anywhere I just want the ticket set back to open
status.
Thank you,
Jason
Loven
Manager
- Technical Services Department
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)23
