Re: [otrs] Software error

Hi Meng, pls try: ./otrs.SetPermissions.pl otrs www-date /opt/otrs/ on Debian: ./otrs.SetPermissions.pl otrs www-date /usr/share/otrs/ see here: http://t.cn/hbHsie - Never 2011/4/15 Xiaoxing Meng : > Hi, > In fact, I have changed the right of access by using "chmod" for each file, > but at t

Re: [otrs] Software error

Hi, I think you have a sintax error, plase try if you have a Ubuntu OS for otrs 2.4.* bin/SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs for otrs 3.* bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web

[otrs] Software error

Hi, In fact, I have changed the right of access by using "chmod" for each file, but at the end of configuration, I got the "Software error". Software error: ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !!! I tryed to reconfigure the file otrs.SetPermissions

Re: [otrs] Software error: slurp_filename

Dear Bruno, otrs.pl is not a valid OTRS standard file. I recommend to search for this filename in all configurations. If you do not have time so search manually ... just run a grep. Make sure, this happens outside production times: grep -r otrs.pl /opt/otrs/ On 23.02.2011, at 10:41, Bruno Car

[otrs] Software error: slurp_filename

Hi, Sometimes we receive the following errormessage and cannot be reproduced Software error: slurp_filename('/opt/otrs/bin/cgi-bin/otrs.pl') / opening: (2) No such file or directory at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 541

Re: [otrs] Software error (resolved)

th the original fr.pm and I have same error. Regards Claude Message original ---- Sujet : Re: [otrs] Software error De : Michiel Beijen <mailto:michiel.bei...@otrs.com> Pour : User questions and discussions about OTRS. <mailto:otrs@otrs.org> Date : 03/02/2011 11:31

Re: [otrs] Software error

] Software error De : Michiel Beijen Pour : User questions and discussions about OTRS. Date : 03/02/2011 11:31 Hi Claude, check your file: [michiel@rainbows otrs]$ perl -cw Kernel/Language/fr.pm <http://fr.pm> Kernel/Language/fr.pm <http://fr.pm> syntax OK HTH, Mike On Thu, Feb 3, 201

Re: [otrs] Software error

Hi Michiel Thanks for your response but when I run the command I have a return as syntax OK but I suspected it will be this result because before I have try with the original fr.pm and I have same error. Regards Claude Message original Sujet : Re: [otrs] Software error De

Re: [otrs] Software error

Hi Claude, check your file: [michiel@rainbows otrs]$ perl -cw Kernel/Language/fr.pm Kernel/Language/fr.pm syntax OK HTH, Mike On Thu, Feb 3, 2011 at 9:59 AM, claude wrote: > Hi, > > I need some help. > I modify fr.pm and I have one error. So I restore old fr.pm but surely I > do a wrong acti

[otrs] Software error

Hi, I need some help. I modify fr.pm and I have one error. So I restore old fr.pm but surely I do a wrong action because now when I log in to web interface I have a software error : Can't locate object method "Data" via package "Kernel::Language" at ../..//Kernel/Language.pm line 128 Would

[otrs] Software error problem

Hello all, While raising phone ticket, for some text format (like text having email address), after submitting the ticket I am getting  error - Software error:Wide character in subroutine entry at ../..//Kernel/System/Ticket/ArticleStorageDB.pm line 261.For help, please send mail to this site's web

Re: [otrs] Software Error in Package Manager

Hi Michiel, Can't wait until the Beta is live.. ;-) Thanks for pointing to the SQL topic. I now understand the complete performance problem with this support assessment. I will also check this windows topic. I'm currently just testing what could be the best setup for us... Thanks for your hel

Re: [otrs] Software Error in Package Manager

Dave, The warning while creating the indexes is not going to affect you, you can read here why: http://bugs.otrs.org/show_bug.cgi?id=4126 for the front-end performance; it's not possible to run reliable apache/mod_perl on Windows with StrawberryPerl. You can either set up ActiveState Perl with mo

Re: [otrs] Software Error in Package Manager

Hi Michiel, Thanks for you time to answer my questions! OTRS on Windows was really straight forward and installation was really easy. After running the SQL scripts on the SQL Server i ran into two small problems (unfortunately the SQL server has a german language and therefore the german error

Re: [otrs] Software Error in Package Manager

Hi Dave, So you have a Ubuntu machine pointing at Microsoft SQL Server? That is always tricky. Do you use one of the commercial Unix ODBC solutions, for instance Easysoft's driver? Some ODBC solutions involve acting as a Sybase client, which works sometimes because Sybase and Microsoft SQL server

[otrs] Software Error in Package Manager

Hi All, Because I had problems on my windows installation i installed a clean Ubuntu server and installed all modules and OTRS 2.4.5 on it. My OTRS is pointing to a MSSQL database and everything looked fine last week. Package Manager under admin was working but it did not showed me the ITSM mod

Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."

HI, On 18.08.2009, at 13:58, Lev Davidovich wrote: Thanks! :-) I have tried various permutations of muliples of 1024 - anything below the default (such as 3072) is fine, anything above doesn't seem to work. I was wondering what the LogModule::LogFile::Date: element does - will it creat

Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."

ad it again? Instead of making the change in Config.pm? Thanks. From: Rory To: User questions and discussions about OTRS. Sent: Tuesday, 18 August, 2009 11:13:26 Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/c

Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."

er light on this. And yes - on why the whole system came > crashing down when all I did originally was change the parameter in the > Admin sysconfig from 4096 to 32000???!! > > -- > *From:* Lev Davidovich > *To:* User questions and discussions about OTR

Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."

em came crashing down when all I did originally was change the parameter in the Admin sysconfig from 4096 to 32000???!! From: Lev Davidovich To: User questions and discussions about OTRS. Sent: Tuesday, 18 August, 2009 10:09:33 Subject: Re: [otrs] Software e

Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."

ges I need to Kernel/Config.pm and I will be forever grateful to you.   Best   Lev     From: Lev Davidovich To: User questions and discussions about OTRS. Sent: Monday, 17 August, 2009 9:49:03 Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Ker

Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."

: Monday, 17 August, 2009 8:59:50 Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4." The file will have permissions set not allowing your FTP user to edit the file. It would be best to use SSH or something and

Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."

lowing me to upload > the file using my ftp client. Any idea how I should go about this? Is it > best to go through the command line > -- > *From:* LQ Marshall > *To:* User questions and discussions about OTRS. > *Sent:* Saturday, 15 August, 2009 11:47

Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."

hould go about this? Is it best to go through the command line From: LQ Marshall To: User questions and discussions about OTRS. Sent: Saturday, 15 August, 2009 11:47:08 Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bi

Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."

May be a day late and dollar short here but... Hand editting the file may be the solution here. I believe that admin control panel changes are stored in the ZZZAuto.pm files? If correct you'd find  the LogModule change in the file.  Proper removing may address the problem. Lev Davidovich wrote

[otrs] Software error message "Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."

Hi I would just like to recap the events of today in the hope that someone might be able to help me and also that it will be useful for anyone else running into the same problems.   I asked (wish I hadn’t now! ;-)) if there was a way of getting the System Log to display more logs than it does cu

[otrs] Software error

Hi   Please tell about this error. The customer.pl is unable to open   Software error:Can't call method "GetOption" on an undefined value at C:/OTRS/otrs/bin/cgi-bin/../../Kernel/System/CustomerAuth.pm line 104, line 275. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving t

[otrs] Software error

Hello all, I'm having a big problem with empty answer... when I trying to answer a e-mail I have this output... Software error: Modification of a read-only value attempted at /usr/lib/perl5/vendor_p

Re: [otrs] Software Error

s.org Subject: [otrs] Software Error During testing of stats, I generated a test report and submitted before I had completed. The report shows in the Overview page with a Stat# 10004 but when I click on it I get an error message: Software error: Illegal division by zero at ../..//Kernel/Syste

[otrs] Software Error

During testing of stats, I generated a test report and submitted before I had completed. The report shows in the Overview page with a Stat# 10004 but when I click on it I get an error message: Software error:Illegal division by zero at ../..//Kernel/System/Stats.pm line 1581. I would like to del

[otrs] Software Error

Testing stats, I generated a test report and submitted before I had completed. The report shows in the Overview page with a Stat# but when I click on it I get an error message: Software error:Illegal division by zero at ../..//Kernel/System/Stats.pm line 1581. I would like to delete the stat rep

RE: [otrs] Software Error

: User questions and discussions about OTRS.org Subject: Re: [otrs] Software Error Hi, This link shoud be useful : http://lists.otrs.org/pipermail/otrs/2007-July/019315.html Best regards, Laurent MINOST Le mercredi 19 septembre 2007 à 03:30 +0200, Maurice James Ny a écrit : Does anyone know

[otrs] Software error

Hi list I am testing the 2.2.3 recently launched versión. As a fresh installation a get the following message when I try to login as [EMAIL PROTECTED]: * * * Software error: Got no TicketObject! at ../..//Kernel/Output/HTML/NavBarModuleAdmin.pm line 30. For help, please send mail to the webmaste

Re: [otrs] Software Error

Hi, This link shoud be useful : http://lists.otrs.org/pipermail/otrs/2007-July/019315.html Best regards, Laurent MINOST Le mercredi 19 septembre 2007 à 03:30 +0200, Maurice James Ny a écrit : > Does anyone know what this error is? I get this when ever I try to > send an email from an open tick

[otrs] Software Error

Does anyone know what this error is? I get this when ever I try to send an email from an open ticket. Modification of a read-only value attempted at /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/Question.pm ___ OTRS mailing list:

RE: [otrs] Software error

6 À : 'User questions and discussions about OTRS.org' Objet : RE: [otrs] Software error I also have the same problem like this. Please kindly inform us if someone can solve it. Thanks --

RE: [otrs] Software error

: [otrs] Software error Hi Im sorry to say, but it seems to have dissapeard on his own. I havent seen the error for a while. But if i find anything i will post it regards mark de bruijn _ Van: [EMAIL PROTECTED] namens Raphael Condom Verzonden: do 6-9-2007 18:36 Aan: User

RE: [otrs] Software error

and discussions about OTRS.org Onderwerp: RE: [otrs] Software error Hello, Since I upgrade otrs version to 2.2.2, I've exactly same issue. Do you solve it ? Debian-Lenny otrs-2.2.2 Thanks -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PRO

RE: [otrs] Software error

rg Objet : [otrs] Software error Hello, When i try to send mail I get the following error: Software error: $/ as given is currently unsupported at D:/OTRS/otrs/Kernel/cpan-lib/MIME/Decoder/NBit.pm line 140 Does anyone know what it means? I have searched a bit but got no

[otrs] Software error

Hello, When i try to send mail I get the following error: Software error: $/ as given is currently unsupported at D:/OTRS/otrs/Kernel/cpan-lib/MIME/Decoder/NBit.pm line 140 Does anyone know what it means? I have searched a bit but got no results in relation to OTRS. Regards, M

[otrs] Software error

Hi guys, I'm in the process of installing 2.2.1, i'm running into this error: Died at /usr/local/otrs/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2134. Can someone please help me how to solve this? I have fedora core 5/apache 2/perl v5.8.8/mysql 5.0 Thanks a lot, Med _

RE: [otrs] Software error

r questions and discussions about OTRS.org > Subject: Re: [otrs] Software error > > > On 2-jul-2007, at 20:26, Eddie Bindt wrote: > > > ls, > > > > somewhere I hoped the problem would have been solved because I was > > still running 2.0.2 on my system ... >

RE: [otrs] Software error

otrs/Kernel/cpan-lib -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eddie Bindt Sent: Sunday, July 01, 2007 6:04 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Software error ls, unshift gives me the same result ... No luck ...

Re: [otrs] Software error

On 2-jul-2007, at 20:26, Eddie Bindt wrote: ls, somewhere I hoped the problem would have been solved because I was still running 2.0.2 on my system ... So I updated to 2.1.7 ... That went rather smooth All seems fine, but still the same error ... "Modification of a read-only value at

Re: [otrs] Software error

ls, somewhere I hoped the problem would have been solved because I was still running 2.0.2 on my system ... So I updated to 2.1.7 ... That went rather smooth All seems fine, but still the same error ... "Modification of a read-only value attempted at /usr/lib/perl5/ site_perl/5.8.8/i68

Re: [otrs] Software error

On 2-jul-2007, at 15:46, Gerhard Weber wrote: Hi, we encountered the same problem at a new installation. Hi, good to see that I am not the only on with this problems ... the simple solution: We just deleted the new files (version 659) and copied the old .pm files. That is what allready

Re: [otrs] Software error

Hi, we encountered the same problem at a new installation. the simple solution: We just deleted the new files (version 659) and copied the old .pm files. voila - it worked again. > unshift gives me the same result ... No luck ... Stil lthe same error message. > (the code with the warn statemen

Re: [otrs] Software error

ls, unshift gives me the same result ... No luck ... Stil lthe same error message. (the code with the warn statements does not give me any output ...) Eddie On 29-jun-2007, at 15:30, Gerhard Weber wrote: Hi, You can try extending @INC. add the line: unshift @INC, "/{insertFullPathHe

Re: [otrs] Software error

Hi, > > You can try extending @INC. add the line: > > unshift @INC, "/{insertFullPathHere}/Kernel/cpan-lib/Net/DNS/"; > > to index.pl, this way you will search that directory first while using > > index.pl. Would that do what you need? Hope this helps. > Too bad, the original error > "Modifica

Re: [otrs] Software error

On 29-jun-2007, at 13:38, Greg Horne wrote: You can try extending @INC. add the line: unshift @INC, "/{insertFullPathHere}/Kernel/cpan-lib/Net/DNS/"; to index.pl, this way you will search that directory first while using index.pl. Would that do what you need? Hope this helps. Too bad, t

RE: [otrs] Software error

>> So you could try to >> * create the directories Kernel/cpan-lib/Net/DNS/Resolver/ >> * get old, working versions of these two files (from cpan.org), >> * copy them to Kernel/cpan-lib/: >> * Kernel/cpan-lib/Net/DNS/Question.pm >> * Kernel/cpan-lib/Net/DNS/Resolver/Base.pm > > Thanks for the s

Re: [otrs] Software error

On 28-jun-2007, at 21:41, Eddie Bindt wrote: On 28-jun-2007, at 17:55, Gerhard Weber wrote: Hi Eddie, This error was apparently found to be the result of updating PERL. BUT, as my otrs runs on a shared webserver, my provider refuses to downgrade perl and tels me to fix my own problems

Re: [otrs] Software error

On 28-jun-2007, at 17:55, Gerhard Weber wrote: Hi Eddie, This error was apparently found to be the result of updating PERL. BUT, as my otrs runs on a shared webserver, my provider refuses to downgrade perl and tels me to fix my own problems ... :-( Restoring question.pm and base.pm to

RE: [otrs] Software error

Hi Eddie, > > This error was apparently found to be the result of updating PERL. > BUT, as my otrs runs on a shared webserver, my provider refuses to downgrade perl and tels me to fix my own > problems ... :-( > > Restoring question.pm and base.pm to a pre-upgrade version resolved > > the issue

RE: [otrs] Software error

--- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Eddie Bindt > Sent: Thursday, June 28, 2007 9:27 AM > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] Software error > > > This error was apparently found to be the result of

RE: [otrs] Software error

be caused by me ... Eddie > LQ > > >> -Original Message- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >> Behalf Of Eddie Bindt >> Sent: Thursday, June 28, 2007 7:03 AM >> To: otrs@otrs.org >> Subject: [otrs] Software error >> >>

RE: [otrs] Software error

[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Eddie Bindt > Sent: Thursday, June 28, 2007 7:03 AM > To: otrs@otrs.org > Subject: [otrs] Software error > > > Hi, > > I am having exact the same problem since a couple of days. > > ( Modification of a read-on

[otrs] Software error

Hi, I am having exact the same problem since a couple of days. ( Modification of a read-only value attempted at /usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47. ) My OTRS worked for almost 2 years without problems, seems my provider updated something on the shared webserve

RE: [otrs] Software error after configuring for use with MS SQL

about OTRS.org Subject: [otrs] Software error after configuring for use with MS SQL Hi, I am attempting to run OTRS on a Windows XP computer using Apache and MS SQL. I have setup the database using the MS SQL scripts provided by OTRS, although they needed a few minor changes. I then edited

[otrs] Software error after configuring for use with MS SQL

Hi, I am attempting to run OTRS on a Windows XP computer using Apache and MS SQL. I have setup the database using the MS SQL scripts provided by OTRS, although they needed a few minor changes. I then edited the Config.pm file so OTRS will connect to my MS SQL database. I then ran CheckDB

[otrs] Software error in Ticket.pm

Hi, I am attempting to run OTRS on a Windows XP computer using Apache and MS SQL. I have setup the database using the MS SQL scripts provided by OTRS, although they needed a few minor changes. I then edited the Config.pm file so OTRS will connect to my MS SQL database. I then ran CheckDB

RE: [otrs] Software error

I notice the same error this morning when I tried to do an email reply to a submitted ticket. Unlike yours, over the weekend, I upgraded from OTRS 2.1.5 to OTRS 2.2.0. I also upgraded available Perl modules. I also checked & DNS lookups are working correctly. In order to get around the issue

Re: [otrs] Software error

g' Sent: Monday, June 25, 2007 5:02 PM Subject: RE: [otrs] Software error Don't know for certain but looking at the error message it give the hint that the error is related to DNS. Is the server able to resolve DNS (MX & A) queries? My first look

RE: [otrs] Software error

ECTED] On Behalf Of Miguel Silva Costa Sent: Monday, June 25, 2007 11:37 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Software error Hello again I am sorry to repeat myself, but we are unnable to reply to our customers using OTRS, so we are having big problems. Doesn

Re: [otrs] Software error

ne 24, 2007 6:42 PM Subject: [otrs] Software error Hi All When I try to Reply to a ticket I get this: Software error: Modification of a read-only value attempted at /usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47. For help, please send mail to the webmaster ([

[otrs] Software error

Hi All When I try to Reply to a ticket I get this: Software error: Modification of a read-only value attempted at /usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and d

Re: [otrs] Software error

Hi Sven. I'm not sure why it didn't go below the thread http://www.mail-archive.com/otrs@otrs.org/msg11983.html which had to do with the [zoom] error without the FAQ module being installed. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Ar

Re: [otrs] Software error

Henning Oschwald wrote: On Di, Okt 10, 2006 at 08:12:39 +0200, Nils Breunese (Lemonbit Internet) wrote: I just noticed that the upgrade apparently removed the FAQ module. FAQ.pm and friends are no longer on my system. After upgrading an existing 2.0 to 2.1, you should delete all files wi

Re: [otrs] Software error

On Di, Okt 10, 2006 at 08:12:39 +0200, Nils Breunese (Lemonbit Internet) wrote: > I just noticed that the upgrade apparently removed the FAQ module. FAQ.pm and > friends are no longer on my system. After upgrading an existing 2.0 to 2.1, you should delete all files with .pm extension in the dire

Re: [otrs] Software error

g parameters are > stored/referenced. > > Whew...I wish the documentation was clearer on that, unless it's somewhere > and I missed it. > > Thanks for your thread because it put me on the right track!!! > > > == > > >From: &quo

Re: [otrs] Software error

From: "s taylor" <[EMAIL PROTECTED]> Reply-To: "User questions and discussions about OTRS.org" To: otrs@otrs.org Subject: Re: [otrs] Software error Date: Tue, 10 Oct 2006 22:43:08 -0400 Hello. I had the same problem and when the FAQ module was installed

Re: [otrs] Software error

r something.(?) Do you have any ideas? Thanks in advance. = From: "Nils Breunese (Lemonbit Internet)" <[EMAIL PROTECTED]> Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions

Re: [otrs] Software error

I wrote: Daniel Vesely wrote: after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got: Can't load link backend module Kernel::System::LinkObject::FAQ! at ../..//Kernel/System/LinkObject.pm line 149. but there is FAQ.pm any idea? I also just upgrade from 2.0.4 to 2.1.1 using the RP

Re: [otrs] Software error

Daniel Vesely wrote: after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got: Can't load link backend module Kernel::System::LinkObject::FAQ! at ../..//Kernel/System/LinkObject.pm line 149. but there is FAQ.pm any idea? I also just upgrade from 2.0.4 to 2.1.1 using the RPM. I get th

Re: [otrs] Software error

On 10/10/06, Daniel Vesely <[EMAIL PROTECTED]> wrote: yes i did - i use DBUpdate-to-2.1.postgresql.sql - and the faq_voting table exist, and even FAQ.pm exist - and still when i click at view i got the above error... Did you install the new version in parallel to the old one and copy over you

Re: [otrs] Software error

Daniel Vesely wrote: Bryan Fullerton wrote: On 10/6/06, Daniel Vesely <[EMAIL PROTECTED]> wrote: after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got: Can't load link backend module Kernel::System::LinkObject::FAQ! at ../..//Kernel/System/LinkObject.pm line 149. yes i did - i us

Re: [otrs] Software error

Bryan Fullerton wrote: On 10/6/06, Daniel Vesely <[EMAIL PROTECTED]> wrote: after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got: Can't load link backend module Kernel::System::LinkObject::FAQ! at ../..//Kernel/System/LinkObject.pm line 149. but there is FAQ.pm any idea? Did you

Re: [otrs] Software error

Maybe something more about "AgentQueueView.pm line 480", this is the source where it's complaining about: sub _MaskQueueView { my $Self = shift; my %Param = @_; my $QueueID = $Param{QueueID} || 0; my @QueuesNew = @{$Param{Queues}}; # this is line 480 my $QueueIDOfMaxAge = $Par

Re: [otrs] Software error

Hi, some more output from the logs: Tue Oct 10 09:13:14 2006error OTRS-CGI-10 Got error 127 from table handler, SQL: 'SELECT ar.id as ca, st.name, ti.id, ar.create_by, ti.create_time_unix, ti.until_time, ts.name, tst.name FROM ticket ti, article ar, article_sender_type st, ticket_sta

Re: [otrs] Software error

herring but I thought I'd throw it in incase > it helps! > > Good luck > Jim > > > - Original Message - > From: <[EMAIL PROTECTED]> > To: > Sent: Monday, October 09, 2006 2:39 AM > Subject: [otrs] Software error > > > Hi, > > &g

Re: [otrs] Software error

TED]" you need to change it to "[EMAIL PROTECTED]" This could be a complete red-herring but I thought I'd throw it in incase it helps! Good luck Jim - Original Message - From: <[EMAIL PROTECTED]> To: Sent: Monday, October 09, 2006 2:39 AM Subject: [otrs] Softwar

Re: [otrs] Software error

It seems only I can login, all others are unable to login. Regards, Sven On Monday 09 October 2006 11:39, [EMAIL PROTECTED] wrote: > Hi, > > we are using OTRS 1.3 with mysql 3.23.37 on a SuSE Linux and today we had a > problem with the server. After reboot we used myisamchk -r *.MYI to check >

[otrs] Software error

Hi, we are using OTRS 1.3 with mysql 3.23.37 on a SuSE Linux and today we had a problem with the server. After reboot we used myisamchk -r *.MYI to check and repair the DB. Now we can still login, but a click to the "QueueView" link brings up this: >> Software error: Can't use an undefined v

Re: [otrs] Software error

On 10/6/06, Daniel Vesely <[EMAIL PROTECTED]> wrote: after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got: Can't load link backend module Kernel::System::LinkObject::FAQ! at ../..//Kernel/System/LinkObject.pm line 149. but there is FAQ.pm any idea? Did you update your database sch

[otrs] Software error

Hi all, after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got: Can't load link backend module Kernel::System::LinkObject::FAQ! at ../..//Kernel/System/LinkObject.pm line 149. but there is FAQ.pm any idea? ___ OTRS mailing list: otrs - Webpa

Re: [otrs] Software error: cant write

Ran SetPermissions.sh again with users and groups.. fixed the problem. thnks Justen Hess wrote: Hey im getting an error every time i try to create a ticket (fresh install or OTRS 2.0.4): Software error: Can't write /opt/otrs/var/log/TicketCounter.log: at ../..//Kernel/System/Tick

[otrs] Software error: cant write

Hey im getting an error every time i try to create a ticket (fresh install or OTRS 2.0.4): Software error: Can't write /opt/otrs/var/log/TicketCounter.log: at ../..//Kernel/System/Ticket/Number/DateChecksum.pm line 87. For help, please send mail to the webmaster ([EMAIL PROTECTED]

[otrs] Software error

Can anyone tell me where to fix this please??     Software error: Got no ArticleID! at ../..//Kernel/Output/HTML/ArticleCheckPGP.pm line 32.   ** This email and any files transmitted with it are confidential and

Re: [otrs] Software error ---AgentQueueView.pm line 380

Hi Marc, [...]Can't use an undefined value as an ARRAY reference at ../..//Kernel/Modules/AgentQueueView.pm line 380[...]. This looks like an OTRS bug. Please add this bug to http://bugs.otrs.org/ and a description how to reproduce it. Thanks for your help! PS: If you need an quick help/solution

[otrs] Software error ---AgentQueueView.pm line 380

System Info:   SUSE 9.0   OTRS 1.3.2   AMD   2.4.21-144-athlon     OTRS has been working fine for about 4 months.  I rebooted the system and I get the following error:     Software error: Can't use an undefined value as an ARRAY reference at ../..//Kernel/Modules/AgentQueueView

Re: [otrs] Software Error Forwarding ticket

I can confirm this error. I do have the same Software error: Wide character in subroutine entry at path_to_otrs/bin/cgi-bin/../../Kernel/cpan-lib/MIME/Decoder/Base64.pm line 125. cheers Rouven ___ OTRS mailing list: otrs - Webpage: http://otrs.org

[otrs] Software Error Forwarding ticket

Hello, I'm using OTRS 1.3.2 - got this recurring error when trying to forward a ticket to an external address: - Software error: Wide character in subroutine entry at path_to_otrs/bin/cgi-bin/../../Kernel/cpan-lib/MIME/Decoder/Base64.pm line 125. - The error only occurs for a particular ticket

Re: [otrs] Software error at the AgentPhone page

Hi Shozo, On Tue, Jan 07, 2003 at 06:49:54PM +0900, murahashi wrote: > I'm walking around on newest cvs version and I faced at an software error at > the AgentPhone. > > After clicking 'store' button, > > Software error: > at ../..//Kernel/System/Ticket/Number/DateChecksum.pm line 99. > For hel

[otrs] Software error at the AgentPhone page

I'm walking around on newest cvs version and I faced at an software error at (Bthe AgentPhone. (B (BAfter clicking 'store' button, (B (BSoftware error: (B at ../..//Kernel/System/Ticket/Number/DateChecksum.pm line 99. (BFor help, please send mail to the webmaster (admin), giving this error 

Re: [otrs] Software Error

Hi Edwin, On Wed, Sep 18, 2002 at 07:46:16PM +0800, =?iso-8859-1?Q?Edwin_D. _Vi=F1as?= wrote: > I am having trouble running the index.pl in /bin/cgi-bin. > When viewed in the web, i have the following message: > Software error: > install_driver(mysql) failed: [Wed Sep 18 19:18:17 2002] index.pl:

[otrs] Software Error

Mabuhay!   I am having trouble running the index.pl in /bin/cgi-bin. When viewed in the web, i have the following message: Software error: install_driver(mysql) failed: [Wed Sep 18 19:18:17 2002] index.pl: Can't locate DBD/mysql.pm in @INC (@INC contains: ../ ../../../ /usr/local/OpenTRS/bin