I am getting inconsistent results when I do an OTRS search and OTRS
stats report. I am off by ONE, and I can't track down that one extra
being reported. I am trying to see how many tickets were closed on
February 11, 2010 in my WEB SERVICES ISSUE queue.
OTRS Search query:
Queue Selected: WEB SERVICES ISSUE
Ticket closed between: 2/11/2010 - 2/11/2010
Results: 11
OTRS Stats config results showing 12:
Stat#: 10007
Title: closed tickets
Object: TicketAccumulation
Description: Number of closed tickets created viewed by month
Format: CSV
Sum rows: No
Sum columns: No
Cache: No
Valid: valid
X-axis
Close Time: Between 2010-02-11 00:00:00 and 2010-02-11 23:59:59
Scale: 1 hour(s)
Value Series
Queue: Web services issue
Restrictions
No element selected.
Anybody see why they are both inconsistent?
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