s?
>
>
> De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de
Marco Vannini
> Enviado el: viernes, 06 de mayo de 2011 09:46 a.m.
> Para: User questions and discussions about OTRS.
> Asunto: Re: [otrs] Stats to report ticket-id and its description
>
> did you toug
.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Stats to report ticket-id and its description
did you tought to make a search with the criteria you need from the console and
then export the results in csv to process data in other tools (ie excel) ?
MV
On Fri, May 6, 2011 at 3
did you tought to make a search with the criteria you need from the console
and then export the results in csv to process data in other tools (ie excel)
?
MV
On Fri, May 6, 2011 at 3:37 PM, Augusto Garcia | CGTEC S.A. <
soport...@cgtec.com.py> wrote:
> Hi
>
>
>
> I saw the same question in an ar
Hi
I saw the same question in an archive of the list but couldn't find an answer,
does anyone know how to get a list of tickets with id and a description of each
ticket? What I can get by now is the amount of tickets open and closed but no
ticket information is shown.
Hope you can help me!
Bes
>From the Stats module you can click the "New" star icon and go through a four
>step process to define your own reports. I believe all of the fields by
>default, and any new ones defined can be selected as search criteria.
Best regards,
Jim
ITIL Process Manager
NCDOR
919-715-4932
james.b...@
Hi,
have a look at the sourceforge project named "otrs manager" , it's verry
helpfull and perhaps it can fullfill your needs.
regards,
Mayk
- "Vijayan Thattai" wrote:
>
>
Friends
> I am looking for stats in OTRS that can give me a list of all new /closed
> tickets with Ticket Id,
Friends
I am looking for stats in OTRS that can give me a list of all new /closed
tickets with Ticket Id, and a brief description , title and owner of tickets ?
Present reports only give me a total of new / closed tickets in a particular
queue, however i need additional information such as who
