Hi Andreas,
On Fri, Jan 31, 2003 at 11:05:26AM +0100, Andreas Haase wrote:
> we are using OTRS in an environment, where a call center gets all calls
> first and tries to give the calls to the right employee. If that employee
> is not reachable, a ticket is opened containing the facts about the
>
Hello,
we are using OTRS in an environment, where a call center gets all calls
first and tries to give the calls to the right employee. If that employee
is not reachable, a ticket is opened containing the facts about the
caller. Not it would be very useful, if the call center could see in OTRS,
wh
