Re: [otrs] Survey Module 1.0.17

Hi Rene, Thanks Shawn, But this send of survey to users is automatic ? or I need to do something ? Cause I create the survey, activate then, but when I close the tickets no messages are send to users. Why ? Maybe a bug ?? The survey that you would like to be sent must be set to Master. By

Re: [otrs] Survey Module 1.0.17

Thanks Shawn, But this send of survey to users is automatic ? or I need to do something ? Cause I create the survey, activate then, but when I close the tickets no messages are send to users. Why ? Maybe a bug ?? Att. Rene Abdon. >>> Shawn Beasley <[EMAIL PROTECTED]> 3/3/2008 06:23 >>> Hi Re

Re: [otrs] Survey Module 1.0.17

Hi Rene, Hi all, I install the survey module 1.0.17 and create a survey with question, all of this without problems, but how I send this to customers ? like, after a ticket closing. There is no documentation, but I can give you a short explanation. You can only have one Survey set to be s

[otrs] Survey Module 1.0.17

Hi all, I install the survey module 1.0.17 and create a survey with question, all of this without problems, but how I send this to customers ? like, after a ticket closing. Is there a documentation about this ? tks. Rene Abdon. -- Esta mensagem foi verificada pelo sistema de antivírus e