Hi Marius,
Marius Flage schrieb:
Hi there
We've been using RT for a while now and are now in the process of
converting to OTRS. One of the features of RT was that you could
create new tickets and avoid them getting sent to the customer upon
creation. Problem with OTRS is that if you set up a
Hi there
We've been using RT for a while now and are now in the process of
converting to OTRS. One of the features of RT was that you could create
new tickets and avoid them getting sent to the customer upon creation.
Problem with OTRS is that if you set up a auto response that's supposed
to
