Hi Gerrit,
This is asked more often. Basically, you should really just use the
web interface of OTRS.
Also take a look at this thread:
http://lists.otrs.org/pipermail/otrs/2009-March/025889.html
and my answer:
http://lists.otrs.org/pipermail/otrs/2009-March/025891.html
((enjoy))
Michiel Beijen
Ello!
Question,
When a customer makes a new ticket using e-mail, I (agent) get an e-mail that a
new ticket has entered one of my queues (setting in preferences). I would like
to be able to directly e-mail the customer back, so the best option would be if
the ticketcustomer's e-mail addr
