I suppose anything's possible with enough time and programming, etc. Don't
expect this to work out of the box, though.
>From previous experience, any .pm dropped within
Kernel/System/Ticket/Number/ is available for selection.
Note that ticket number has, up until this request, been agnostic to w
We would like to use a different ticket number format per queue, not have
the single setting for the whole system. Is there a way for us to a) write
our own ticket number format and b) use a different format for each queue
in the system.
Regards
Jean
--
On v3.1 the ticket# must contain only digits. A new generator can be
created that assigns the last ~6 digits in different ranges based on
customer id.
On May 21, 2013 9:06 AM, "KalyanaChakravarthy MP" <
kalyanachakravarthy...@cybertech.com> wrote:
> hi,
>
> how to create ticket number Generation
hi,
how to create ticket number Generation based on company name or customerID. Any
possible way OTRS 3.2.1. can u anybody help me.
example
company name "XYZ" ticket number will be start like "company
name.date.ID.count" --> "XYZ20130510001" ,counter start like 1,
if other company
Am Wed, 06 Jun 2012 10:57:49 +0200 schrieb Roy Kaldung:
> On Jun 6, 2012, at 9:33 AM, Thomas Mueller
> wrote:
>
>> hi list
>>
>> I'm trying to add the TicketNumber to the signature or mailbody of a
>> new mail ticket.
>>
>> If opening the new mail ticket screen, the
>> already gets evaluated
On Jun 6, 2012, at 9:33 AM, Thomas Mueller wrote:
> hi list
>
> I'm trying to add the TicketNumber to the signature or mailbody of a new
> mail ticket.
>
> If opening the new mail ticket screen, the
> already gets evaluated to "-" as there is no TicketNumber yet.
>
> Adding it to SysConfig
hi list
I'm trying to add the TicketNumber to the signature or mailbody of a new
mail ticket.
If opening the new mail ticket screen, the
already gets evaluated to "-" as there is no TicketNumber yet.
Adding it to SysConfig Ticket::Frontend::AgentTicketEmail###Body leaves
it unevaluated.
Is
В Пнд, 08/11/2010 в 17:30 -0600, Elva Novoa пишет:
> It is possible to choose a different ticket number generator. Go to the
> SysConfig and search for Ticket::NumberGenerator.
Thank you, this is exactly what I need. I just did not knew what to look
for in admin manual.
--
Serge A. Ribalchenko
It is possible to choose a different ticket number generator. Go to the
SysConfig and search for Ticket::NumberGenerator.
I hope this helps!
Regards,
Elva
On 11/8/2010 11:05 AM, Serge A. Ribalchenko wrote:
> Hi there,
>
> I have installed OTRS 3.0 beta6, just trying to implement it in our
> comp
Hi there,
I have installed OTRS 3.0 beta6, just trying to implement it in our
company's workflow.
Currently the tickets in this system have IDs in form MMDDXNNN,
where - year, MM - month, DD - day, X - some strange magic number
and seven X-es are serial counter. For example, Ticket#2
Kevin Kimani wrote :
[...]
Would like to generate the ticket number in both letters and numbers,
for example, AA01 till ZZ99.
[...]
Hi Kevin,
AFAIK this is not configurable, please see Sysconfig parameter
Ticket::NumberGenerator.
IMHO you would have to write your own number generator, pleas
Hi,
Have greatly been impressed with OTRS.
Would like to generate the ticket number in both letters and numbers,
for example, AA01 till ZZ99.
Would you help me out. Really need the assistance. Have searched but
not yet successful.
Regards
Hello,
Is DATE NumberGenerator generates Ticket number from current
date (YearMonthDay) + SystemID + Counter and the Counter is reseted to 0 every
day or Counter just increments day by day?
Is SystemID may be null ?
I understand that in Autoincrement generator counter must not be reseted but i
Is it possible to show in the browser title the ticket number when zoomed on
a ticket? That would be very helpful. How to do it? OTRS 1.3.
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
___
OTRS mailing list: otrs - Webpage: ht
Title: Genetsis
Hi, Duarte:
I change TicketCounter.log, all days with a cronjob, I put it
all days at 0. Any problem apear since 6 months.
Alvaro.
Duarte Cordeiro wrote:
Hi,
Yesterday we’ve created with our ticket number 19000. Adding this to our system
id (that
rk/Systems Engineer
Spang
& Company
[EMAIL PROTECTED]
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Duarte
CordeiroSent: Friday, September 16, 2005 6:17 AMTo: User
questions and discussions about OTRS.orgSubject: [otrs] Ticket number
generator reset
Hi,
Yesterday
Hi,
Yesterday we’ve created with our ticket number
19000. Adding this to our system id (that I wrongly choose as 10), we have a ticket
numbers like 1019000.
I would like to reset this number every year, so what
I would like to know is:
-
if I change the number in
TicketCou
Ok, thanks a lot!.
I hope it's the last change in OTRS... but my boss has
many many ideas...
Alvaro.
Victor Rodriguez Cortes wrote:
On 14 Jun 2005 at 16:53, Alvaro Lopez wrote:
Ok, now my boss want that Ticketnumber be with the fo
On 14 Jun 2005 at 16:53, Alvaro Lopez wrote:
> Ok, now my boss want that Ticketnumber be with the following format
> Date+number. now format is Date+99+number. Number must be no more for
> three digits, yes, I know, it's 999 tickets but
> The Question is, how to remove this "99" fr
Hi, all:
Yes I'm again, When I'll see OTRS running in this
enterprise...
Ok, now my boss want that Ticketnumber be with the following format
Date+number. now format is Date+99+number. Number must be no more for
three digits, yes, I know, it's 999 tickets..
Hi Carl,
On Wednesday 27 October 2004 04:05, Carl Davis wrote:
> I have searched through the archives and cannot find anything
> specific to this. I have setup DateChecksum but would like the
> ticket to read monthdayyearid instead of yearmonthdayid. Is this
> possible without being a seasoned p
I have searched through the archives and cannot find anything specific
to this. I have setup DateChecksum but would like the ticket to read
monthdayyearid instead of yearmonthdayid. Is this possible without
being a seasoned programmer?
Thanks
--
Carl Davis <[EMAIL PROTECTED]>
_
At 9/30/04 9:54 AM, Reijer <[EMAIL PROTECTED]> wrote:
>I was wondering whether OTRS has the possibility to have the
>ticket-id/ticket number in the
>body of the email instead of in the subject.
The reason it's in the subject is so that when customers reply to any
message you send them, their r
Dear List,
I was wondering whether OTRS has the possibility to have the ticket-id/ticket number
in the
body of the email instead of in the subject.
Perhaps someone created a module for this already, which could save me some time
hacking up the code or looking for alternatives.
I guess this feat
Hi Mark,
On Thu, Nov 06, 2003 at 10:12:26AM -, Mark.Pearson wrote:
> I have changed my ticken number generator to autoincrement instead of date
> which works perfectly for me. When tickets are emailed to OTRS i get the
> ticket number from the autoincrement generator, however, when I add thro
Hi there,
I have changed my ticken number generator to autoincrement instead of date
which works perfectly for me. When tickets are emailed to OTRS i get the
ticket number from the autoincrement generator, however, when I add through
phoneview it seems to tag the date at the start of the ticketnu
On Fri, Oct 10, 2003 at 02:09:28PM +0200, Luc Stroobant wrote:
> Is there a config option to put the ticket at the end of the subject?
>
> In a way that:
> [ticket# 123456] This is my subject
> becomes
> This is my subject [ticket# 123456]
>
> Our "communication manager" thinks this is more elega
Hi Luc,
On Fri, Oct 10, 2003 at 02:09:28PM +0200, Luc Stroobant wrote:
> Is there a config option to put the ticket at the end of the subject?
>
> In a way that:
> [ticket# 123456] This is my subject
> becomes
> This is my subject [ticket# 123456]
Sorry, there is no config option to do so. :-7
Is there a config option to put the ticket at the end of the subject?
In a way that:
[ticket# 123456] This is my subject
becomes
This is my subject [ticket# 123456]
Our "communication manager" thinks this is more elegant. ;-)
Thanks,
Luc
___
OTRS mai
PROTECTED]
Subject: Re: [otrs] Ticket number format
Hi Andre,
On Wed, Feb 19, Andre Fortin wrote:
> We recently implemented an OTRS system for dealing with internal and 3rd
> party requests to our operations centre. The problem is that some 3rd
> parties have complained that the ticket nu
Hi Andre,
On Wed, Feb 19, Andre Fortin wrote:
> We recently implemented an OTRS system for dealing with internal and 3rd
> party requests to our operations centre. The problem is that some 3rd
> parties have complained that the ticket numbers are far too long, and are
> very irritating to have to
> We recently implemented an OTRS system for dealing with internal and 3rd
> party requests to our operations centre. The problem is that some 3rd
> parties have complained that the ticket numbers are far too long, and are
> very irritating to have to read aloud during a phone call. Is it possibl
Heya,
We recently implemented an OTRS system for dealing with internal and 3rd
party requests to our operations centre. The problem is that some 3rd
parties have complained that the ticket numbers are far too long, and are
very irritating to have to read aloud during a phone call. Is it possible
Hi Diego,
On Thu, Dec 12, 2002 at 04:16:03PM -0300, Diego Fernandez wrote:
> I made up a new type of ticket number,
> it is composed this way: year.month.day.Counter
> The Counter must reset to zero every midnight, so I added a cron to the
> crontab.
> But my problem is:
> What happend if so
Hi,
I made up a new type of ticket number,
it is composed this way: year.month.day.Counter
The Counter must reset to zero every midnight, so I added a cron to the
crontab.
But my problem is:
What happend if someone store a new ticket at 23:59:59 of 11/12/02
and it takes to form the ticket num
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