On v3.1 the ticket# must contain only digits. A new generator can be
created that assigns the last ~6 digits in different ranges based on
customer id.
On May 21, 2013 9:06 AM, "KalyanaChakravarthy MP" <
kalyanachakravarthy...@cybertech.com> wrote:
> hi,
>
> how to create ticket number Generation
hi,
how to create ticket number Generation based on company name or customerID. Any
possible way OTRS 3.2.1. can u anybody help me.
example
company name "XYZ" ticket number will be start like "company
name.date.ID.count" --> "XYZ20130510001" ,counter start like 1,
if other company
