At 9/30/04 9:54 AM, Reijer <[EMAIL PROTECTED]> wrote:
>I was wondering whether OTRS has the possibility to have the
>ticket-id/ticket number in the
>body of the email instead of in the subject.
The reason it's in the subject is so that when customers reply to any
message you send them, their r
Dear List,
I was wondering whether OTRS has the possibility to have the ticket-id/ticket number
in the
body of the email instead of in the subject.
Perhaps someone created a module for this already, which could save me some time
hacking up the code or looking for alternatives.
I guess this feat
