t)
> --
>
> *From:* [EMAIL PROTECTED] [mailto: [EMAIL PROTECTED] *On Behalf
> Of [EMAIL PROTECTED]
> *Sent:* 05 January 2007 00:15
> *To:* otrs@otrs.org
> *Subject:* [otrs] Update: New Customers Not Receiving New Ticket
> Auto-Response
>
] [mailto:[EMAIL PROTECTED] *On Behalf Of
[EMAIL PROTECTED]
*Sent:* 05 January 2007 00:15
*To:* otrs@otrs.org
*Subject:* [otrs] Update: New Customers Not Receiving New Ticket
Auto-Response
I forgot to mention:
When I closed out some of the test tickets I DID get a State Change
notification to the &
co.uk/>
t: 0845 003 7571
m: 07793 505155 (Direct)
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: 05 January 2007 00:15
To: otrs@otrs.org
Subject: [otrs] Update: New Customers Not Receiving New Ticket
Auto-Response
I for
I forgot to mention:
When I closed out some of the test tickets I DID get a State Change
notification to the "customer" address from which I sent the original
email. So I get New Ticket notifications to the agent, State Change
Notifications to the customers, but I don't get the New Ticket notifi
