Re: [otrs] Upgrade OTRS v. 2.0.4 to v. 2.2.3

2007-11-06 Thread touraman traore
Thanks for the reply. I'm not using LDAP at all. All the post I've read on this so far are mentioning LDAP, but no I'm not using LDAP. When I lookup into mysql database, I can see all my users in system_user table in my otrs database, but at the login screen it's throwing Panic! No UserData!!!. I t

Re: [otrs] Upgrade OTRS v. 2.0.4 to v. 2.2.3

2007-11-06 Thread Andy Lubel
I¹m guessing you are using LDAP? If not just disregard.. Most notably is in the old otrs it(the Config.pm) was: # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} = { # DB -> LDAP Firstname => 'givenName',

Re: [otrs] Upgrade OTRS v. 2.0.4 to v. 2.2.3

2007-11-06 Thread touraman traore
Hi All, I tried the upgrade this weekend on a test server. I'm getting this error message: Panic! No UserData!!!... I followed the instructions below. Any thoughts? Thanks for your help... On 10/18/07, Franz Ferdinand Esberger <[EMAIL PROTECTED]> wrote: > > Ivan De Masi schrieb am 17.10.2007 17:12

Re: [otrs] Upgrade OTRS v. 2.0.4 to v. 2.2.3

2007-10-19 Thread Ivan De Masi
Hello guys, thanks a lot for your quick and helpful feedback! I appreciate very much this community! Best wishes, Ivan ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.ot

Re: [otrs] Upgrade OTRS v. 2.0.4 to v. 2.2.3

2007-10-18 Thread Franz Ferdinand Esberger
Ivan De Masi schrieb am 17.10.2007 17:12 Uhr: > Hello, > > we have a bit older installation of OTRS (v. 2.0.4 from the > sources) and want to upgrade to v. 2.2.3. Can this be realized in > one step or do I have to install some versions beetween (e.g. 2.1. > an than 2.2. etc.) Has anyone expierence

Re: [otrs] Upgrade OTRS v. 2.0.4 to v. 2.2.3

2007-10-17 Thread Håvard Sørli
Ivan De Masi wrote: > we have a bit older installation of OTRS (v. 2.0.4 from the sources) and > want to upgrade to v. 2.2.3. > Can this be realized in one step or do I have to install some versions > beetween (e.g. 2.1. an than 2.2. etc.) > Has anyone expierence in such a major upgrade, especially

[otrs] Upgrade OTRS v. 2.0.4 to v. 2.2.3

2007-10-17 Thread Ivan De Masi
Hello, we have a bit older installation of OTRS (v. 2.0.4 from the sources) and want to upgrade to v. 2.2.3. Can this be realized in one step or do I have to install some versions beetween (e.g. 2.1. an than 2.2. etc.) Has anyone expierence in such a major upgrade, especially with possible problem