HI,
On 04.03.2010, at 18:17, Alessandro d'Ambrosio wrote:
> are work units expressed in hours or minutes or is it only a generic number
> field?
exactly, the accounted time field is "just" a number/count where you can save
the spent work units. Even "minus 12" ( -12, or any other calculation )
Hi,
are work units expressed in hours or minutes or is it only a generic number
field?
I'm trying to find a method to calculate the effective time of resolution of
a ticket. I have enable my working hours in the admin console but the
differences between change_time and create_time doesn't conside
Work units can be specified by going to "SysConfig" in the admin area.
You can search for "work units" and it will take you to "Config Options:
Ticket -> Frontend::Agent".
>From there, find "Frontend::Agent Ticket::Frontend::TimeUnits:" and
change "work units" to the time that you would like.
I set
M
> To: otrs@otrs.org
> Subject: [otrs] Work units
>
> aloha list,
>
>
> Can any one explain what is the concept of work units? Are
> they in hours
> or what? is it possible to specify units ??
>
>
> regards
>
> --
> ZA
>
>
they are in that size that you like to have them.
as far as i know the only way of defining units is
to tell all agents what units you are using...
Li
[EMAIL PROTECTED] schrieb am 09.03.2006 13:47:02:
> aloha list,
>
>
> Can any one explain what is the concept of work units? Are they in
hour
aloha list,
Can any one explain what is the concept of work units? Are they in hours
or what? is it possible to specify units ??
regards
--
ZA
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To u
Matt Linton wrote:
>
> James: As far as I understand, that's left intentionally vague, so it is
> to be whatever your organization feels comfortable with.
>
> In my organization we use hours, since much of what we do are long and
> involved processes. In a front-line phone helpdesk, perhaps minu
James: As far as I understand, that's left intentionally vague, so it is
to be whatever your organization feels comfortable with.
In my organization we use hours, since much of what we do are long and
involved processes. In a front-line phone helpdesk, perhaps minutes is
better.
For a net
What is the measurment of the 'work units', minutes? So far that's what I've
been using it for but I'd feel better if I knew from someone who's more
experienced with it.
Thanks,
James
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