On Mon, 21 Mar 2005, James Sleeman wrote:
> Hi all,
> to cut a long story short, I want to allow agents who service queues
> to be able to create (and edit) 'canned' responses in thier queues. It
> seems however that the only way of making these canned responses is
> through the Admin area, but
Hi all,
to cut a long story short, I want to allow agents who service queues to be able to create (and edit) 'canned' responses in thier queues. It seems however that the only way of making these canned responses is through the Admin area, but I don't want to give the agents access to the ad
