[EMAIL PROTECTED] schrieb am 18.11.2004 11:27:34:
> If I run a query on tickets owned by the agent none of them are
> locked! If I manually unlock all locked tickets then nothing
> happens to these 8 tickets.
>
> They're there but they're not, very weird
In the M$ world i would say "start
D] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]Sent: 18 November 2004
10:15To: User questions and discussions about
OTRS.Subject: Re: RE: [otrs] can't open my locked tickets
queue[EMAIL PROTECTED]
schrieb am 18.11.2004 10:51:12:> There appears to be 8 tickets in
[EMAIL PROTECTED] schrieb am 18.11.2004 10:51:12:
> There appears to be 8 tickets in her locked queue ie there is a [8]
> next to locked tickets.
thats in the upper right corner? (im using the german
version and have never seen the english one, in german this is called "own
tickets")
have you
nothing happens!
Philippa
-Original Message-From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]Sent: 18 November 2004
09:46To: User questions and discussions about
OTRS.Subject: Re: [otrs] can't open my locked tickets
queue[EMAIL PROT
[EMAIL PROTECTED] schrieb am 18.11.2004 10:36:18:
> Hi
hello,
>
> I have an agent who can't open her locked tickets
queue. If we do a
what happens when she tries?
> search on all tickets owned by her the results say that none are
> locked. I've even run the script to unlock all locked tic
Title: Message
Hi
I have an agent
who can't open her locked tickets queue. If we do a search on all tickets owned
by her the results say that none are locked. I've even run the script to
unlock all locked tickets and this had no effect either.
What can we try
next?
Thanks
Philippa
S
