2010 04:37 p.m.
Para: User questions and discussions about OTRS.org
Asunto: [otrs] changing ticket format?
Hello List,
We have been using OTRS for about 6 months using the default Ticket number.
We would like to change the format. Is it possible to do this without screwing
things up?
Thanks
On 12/30/2010 07:30 AM, Hugh Kelley wrote:
I've changed the ticket number "formula" a few times on ours.
Everything has been fine for us.
I have also looked into changing the ticket handle, but apparently
that is disruptive.
Hugh
On 12/29/10, Steve Clark wrote:
Hi Hugh,
Is the TicketHa
I've changed the ticket number "formula" a few times on ours.
Everything has been fine for us.
I have also looked into changing the ticket handle, but apparently
that is disruptive.
Hugh
On 12/29/10, Steve Clark wrote:
> Hello List,
>
> We have been using OTRS for about 6 months using the defau
On 12/30/2010 02:16 AM, Shawn Beasley wrote:
Hello,
On Dec 29, 2010, at 22:36 , Steve Clark wrote:
Hello List,
We have been using OTRS for about 6 months using the default Ticket number.
We would like to change the format. Is it possible to do this without screwing
things up?
Yes
Hello,
On Dec 29, 2010, at 22:36 , Steve Clark wrote:
> Hello List,
>
> We have been using OTRS for about 6 months using the default Ticket number.
>
> We would like to change the format. Is it possible to do this without
> screwing things up?
Yes. It will look ugly until all old tickets are
Hello List,
We have been using OTRS for about 6 months using the default Ticket number.
We would like to change the format. Is it possible to do this without
screwing things up?
Thanks,
--
Stephen Clark
*NetWolves*
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.c
