Thanks Leonardo,
Julio Cesar Angulo Quiroz
Telf.: 997066155
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Leonardo
Certuche
Enviado el: Sábado, 30 de Octubre de 2010 08:03 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] convert email to
Hello,
That's a default OTRS feature, you can read more at
http://doc.otrs.org/2.4/en/html/x1352.html
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 29 October 2010 15:52, DM_Julio Angulo wrote:
> Hi team, I wonder if they know a practical manual on how to convert email
>
Hi team, I wonder if they know a practical manual on how to convert
email into ticket and put in a queue, use the administrator email
account, but the mails are not converted to tickets, they could send me
some link that can guide me, thank you very much .
Julio Cesar Angulo Quiroz
Telf.: 9970
