Greetings,
After upgrading to 3.3.3 I'm seeing some Cron errors. Searching for
these errors didn't turn up any meaningful results.
Process: Cron $HOME/bin/otrs.UnlockTickets.pl --timeout
>> /dev/null
Version string '-1, set by base.pm' contains invalid data; ignoring:
'-1, set by base.pm' a
Hi all,
Usually, when a cronjob fails, it sends a mail to user@hostname.
Some weeks ago, I was testing a Generic Agent task in DEV environment and it
failed. The job was running as OTRS user, so the mail went to otrs@hostname and
it went into the system in the first otrs.PostMasterMailbox.pl e
n or
derivatives."
echo "Install OTRS cron jobs manually."
exit 1
;;
AIX)
echo "AIX detected. This script only works with Vixie cron or
derivatives."
echo "Install OTRS cron jobs manually."
exit 1
;;
HP
Hi Brian,
Thanks for the suggestion, but can you please be a little more
specific as to which platforms and versions you know that do not
understand the Vixie syntax OTRS uses?
AFAIK all Linuxen and *BSDs have vixie cron or anacron and this is no
problem there. Also, I still have to run into the
The cron jobs that script bin/Cron.sh tries to insert implicitly depends on the
platform having Paul Vixie's cron because it use the slash syntax for repeating
ranges. Many Unix/Linux platforms use this cron, but not all.
I suggest to make this a little more portable. Example: Instead of writi
I have just resolved an issue that I thought someone else might run into
in the future, so I'm posting it to the list for future googlers.
Problem Symptoms:
* OTRS cron jobs are not executing, as a result no remote e-mail
fetching is occurring
* Manually running "Fetch
Hi ALL,
I have otrs 2.4.7 running on Postgresql 8.3.7 and Solaris 10. I have
configured
the cron scripts in $OTRS_HOME/var/cron. But when I execute $./Cron.sh start
otrs, I get the error "./Cron.sh: -: does not exist"; what could this be?
Rgds
Michael
--
Hi,
Do /etc/init.d/otrs restart to load your cron modifications.
Le 25/03/2010 18:06, Raul Orav a écrit :
Hi,
I have installed OTRS 2.4.7 and ITSM 1.3.2 on Linux Debian Vserver
machine. Everything works very well but i have some problems
assosiated with cron.
I think i have not enough kno
Hi,
I have installed OTRS 2.4.7 and ITSM 1.3.2 on Linux Debian Vserver machine.
Everything works very well but i have some problems assosiated with cron.
I think i have not enough knowledge to make something about it – maybe
someone could help. Thank you!
Because some reasons i receive
ou "*/5".
Have a nice day,
Florian.
-Message d'origine-
De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de
Sebastien Bory
Envoyé : lundi 25 janvier 2010 12:56
À : 'User questions and discussions about OTRS.'
Objet : Re: [otrs] Cron jobs : what to chan
e internet can not
> guarantee the integrity of this message. NCI shall not therefore be liable
> for the message if modified.
>
> -Message d'origine-
> De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de
> Florian Houel
> Envoyé : vendredi 22 j
Florian
Houel
Envoyé : vendredi 22 janvier 2010 10:59
À : User questions and discussions about OTRS.
Objet : Re: [otrs] Cron jobs : what to change to make the refresh quickier?
Hi,
I’m new on the list, we’re working on using OTRS to manage our customer’s
questions and requests.
I understan
Martignier, Philippe wrote :
[...]
So if I understand right we have to move the comments and place 3 or
5 instead the 10 ...
Do you know if the fact that changing that parameter can interfer
with other cron jobs ? Any side effects?
Hello Philippe,
AFAIK there are no side effects, we use this
Thanks for your quick responses!
As our transfer is a bit complex than explained (users still want to keep
messages in outlook, yes they do like a parallel work at the moment), I will
try the Florian solution.
So if I understand right we have to move the comments and place 3 or 5 instead
the 1
* Ralf Hildebrandt :
> * Florian Houel :
> > Hi,
> > I’m new on the list, we’re working on using OTRS to manage our customer’s
> > questions and requests.
> > I understand that Philippe doesn't use fetchmail as these lines are
> > commented out.
> >
> > According to your crontab, OTRS mails are
* Florian Houel :
> Hi,
> I’m new on the list, we’re working on using OTRS to manage our customer’s
> questions and requests.
> I understand that Philippe doesn't use fetchmail as these lines are commented
> out.
>
> According to your crontab, OTRS mails are coming from these lines :
> # fe
ps,
Florian.
-Message d'origine-
De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de Ralf
Hildebrandt
Envoyé : vendredi 22 janvier 2010 10:35
À : otrs@otrs.org
Objet : Re: [otrs] Cron jobs : what to change to make the refresh quickier?
* Martignier, Philippe :
> Hi there,
&
* Martignier, Philippe :
> Hi there,
>
> I want to speed up the frequence of refresh (= an email arrives in
> Outlook and then OTRS looks in the mail box if there is a mail it
> deletes that email and create a ticket inside OTRS)
Well, don't use fetchmail, but feed OTRS directly via SMTP.
--
R
Check the path to GenericAgent.pl. Is it really in "/users/www/otrs/bin/" ?
Date: Wed, 16 Dec 2009 07:54:30 -0800
From: scott_b...@wsu.edu
To: otrs@otrs.org
Subject: [otrs] Cron GenericAgent Error
We are in the process of implementing OTRS in our IT department. The error
b
We are in the process of implementing OTRS in our IT department. The
error below keeps occurring. Any ideas ony what is causing this would be
greatly appreciated.
-Original Message-
From: Cron Daemon [mailto:r...@charlotte.it.wsu.edu]
Sent: Tuesday, December 15, 2009 3:00 PM
To: r..
Hi,
I am running OTRS on my Ubuntu 8.04 machine, here's what I did (I get
my updates every 5 minutes):
Open a terminal (alt+f2, type: xterm)
type: sudo su (enter your password)
type: crontab -e (it should pull up a commandline text editor (nano in
my case))
assuming you installed it in /opt,
on rh like system you should start otrs service
chkconfig --level 2345 otrs on
to start it
service otrs start
This will put in your crontab postmastermailbox.pl
MV
ubuntu should have something like this.
On Thu, Oct 1, 2009 at 7:26 PM, Matt Veilleux wrote:
> Hi,
>
> I am a both a linux and
Hi,
I am a both a linux and OTRS newbie so bear with me please. I have
installed OTRS on Ubuntu and have begun configuring things. I have
entered pop3 accounts for each queue for users to submit tickets too,
only problem is I cannot figure out how to get OTRS to check the pop3
accounts automatical
Nils Breunese (Lemonbit) wrote:
Manoj Patwardhan wrote:
I got a message saying my previous post could not be delivered so
trying again...
The OTRS mailinglist has a strange mail loop or something. Your
message was in fact delivered just fine.
I just filed a bug report on the mailinglist
Manoj Patwardhan wrote:
I got a message saying my previous post could not be delivered so
trying again...
The OTRS mailinglist has a strange mail loop or something. Your
message was in fact delivered just fine.
Nils Breunese.
___
OTRS mailing lis
I got a message saying my previous post could not be delivered so
trying again...
-
I installed OTRS on a Leopard system and am trying to get the cron
jobs set up to check mail periodically. The jobs seem to run fine but
I get the following error in my console log:
9/21/08 10:40:
I installed OTRS on a Leopard system and am trying to get the cron
jobs set up to check mail periodically. The jobs seem to run fine but
I get the following error in my console log:
9/21/08 10:40:00 AM com.apple.launchd[1] (0x10bff0.cron[8110]) Could
not setup Mach task special port 9: (os/
Any one know why i'm getting these warnings on the pop3 cronjobs?
WARNING: nonstandard use of escape in a string literal at character 196
HINT: Use the escape string syntax for escapes, e.g., E'\r\n'.
WARNING: nonstandard use of escape in a string literal at character 382
HINT: Use the escape
We receive the following error occasionally from the OTRS cron job:
Use of uninitialized value in pattern match (m//) at
/opt/otrs/Kernel/System/EmailParser.pm line 270.
As far as we're aware, all mail is making it into the system and becoming
tickets. We do not notice any tickets tha
Hello,
My OTRS system is sending cron job failure emails.
All messages report this:
Can't locate Kernel/Config.pm in @INC (@INC contains:
/opt/otrs/Kernel/cpan-lib /opt/otrs
+/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
...
I m
rdhan" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org"
Sent: Monday, November 26, 2007 8:34:45 AM (GMT-0600) America/
Mexico_City
Subject: Re: [otrs] cron job for auto email checker
Hi Jim,
There is a script that lets you install the necessary cron jobs.
site for Live Demos, Screenshots, & Customer Support
- Original Message -
From: "Manoj Patwardhan" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org"
Sent: Monday, November 26, 2007 8:34:45 AM (GMT-0600) America/Mexico_City
Subject
Hi Jim,
There is a script that lets you install the necessary cron jobs. I
think it is Cron.sh in the bin directory.
I ran that script (after modifying the time intervals I wanted the
jobs to repeat in) and it did the installation fine.
Hope this answers your question.
- Manoj
On Nov 2
hi,
got email running and thank you for fine support. now I want to do a cron job
in crontab. My otrs does not have a crontab file. do I make this and put in the
cron job command?
on restart I see message that "no crontab" and I do see the "cron" starting ,
but the email is not being checked
Hello,
Is there anyone else that gets these messages? I don't know what's
causing them and I get about 15 a day.
Any help or ideas would be greatly appreciated!
Thanks!
-Jeff
Original Message
Subject:Cron $HOME/bin/PendingJobs.pl >> /dev/null
ERROR: No Ticket::S
On 5/15/07, Christian Schoepplein <[EMAIL PROTECTED]> wrote:
Hi,
On Thu, May 10, 2007 at 11:52:52AM +0100, Mike Dent wrote:
>Hi, since I installed the cron jobs for user OTRS, I am now getting
>several emails
>with an error in them.
>
>the error is:-
>
>DBI::db=HASH(0x871f038)->disconnect invali
Hi,
On Thu, May 10, 2007 at 11:52:52AM +0100, Mike Dent wrote:
>Hi, since I installed the cron jobs for user OTRS, I am now getting
>several emails
>with an error in them.
>
>the error is:-
>
>DBI::db=HASH(0x871f038)->disconnect invalidates 1 active statement
>handle (either destroy statement hand
Hi, since I installed the cron jobs for user OTRS, I am now getting
several emails
with an error in them.
the error is:-
DBI::db=HASH(0x871f038)->disconnect invalidates 1 active statement
handle (either destroy statement handles or call finish on them before
disconnecting) at /opt/otrs/Kernel/Sy
Can some please give me a clue as to how to solve the problem below.
_
From: Mamakwa M. Sefiri
Sent: 30 January 2007 12:38 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] cron jos in windows
Can someone please help me
I need help with cron jobs, I have
Can someone please help me
I need help with cron jobs, I have set up the postmaster pop3 account,
have checked cron services and they are running. Please advise
I have activated custemergroupsupport and still can not see list of
users
Thanks
Mamkwa
Thanks Tobias,
This seems to be working.
Keith
Hi Keith,
looking at \OTRS_Restart.bat you find the command:
perl.exe otrs\bin\Cron4Win32.pl
This re-reads "var\cron\postmaster_pop3.dist" and updates "CRONw\crontab.txt".
There you will find the updated value.
Restart of OTRS should not be n
Hi Keith,
looking at \OTRS_Restart.bat you find the command:
perl.exe otrs\bin\Cron4Win32.pl
This re-reads "var\cron\postmaster_pop3.dist" and updates "CRONw\crontab.txt".
There you will find the updated value.
Restart of OTRS should not be necessary as the crontab.txt may be updated while
the
I want to download pop3 mail every 5 minutes instead of 10.
Looking at the manual, the chron job instructions at
http://doc.otrs.org/2.1/en/html/x1215.html#email-receiving-pop3
http://doc.otrs.org/2.1/en/html/x325.html#cronjobs
seem to be linux specific, we're using WindowsServer2003.
Is it as
Behalf Of
Jason Loven
Sent: Friday, November 24, 2006 9:15 AM
To: otrs@otrs.org
Subject: [otrs] Cron errors
I just noticed I'm getting the following error output from the
GenericAgent.pl job. Anyone have any ideas what's causing it? Looks like
a syntax problem to me since it's look
I just noticed I'm getting the following error output from the
GenericAgent.pl job. Anyone have any ideas what's causing it? Looks like
a syntax problem to me since it's looking for a table "at" that doesn't
exist. This is on a 2.0.4 install (which I had planned on upgrading to
2.1.x today).
Please help I am not receiving tickets anymore on the otrs
system. I have trying to run the cron jobs again and still they are not
working.
When I run crontab –u otrs –l there is no cron
jobs running
___
OTRS mailing list: otrs - Webpage
: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Henning
Oschwald
Verzonden: dinsdag 26 september 2006 12:09
Aan: otrs@otrs.org
Onderwerp: Re: [otrs] Cron with error
Hello,
On Di, Sep 26, 2006 at 10:40:30 +0200, Boniforti Flavio wrote:
> I got cron telling me many times an hour followi
Hello,
On Di, Sep 26, 2006 at 10:40:30 +0200, Boniforti Flavio wrote:
> I got cron telling me many times an hour following:
>
> DBI::db=HASH(0x8c1b6c0)->disconnect invalidates 1 active statement handle
> (either destroy statement handles or call finish on them before
> disconnecting)
> at /u
Hello list!
I got cron telling me many times an hour following:
DBI::db=HASH(0x8c1b6c0)->disconnect invalidates 1 active statement
handle (either destroy statement handles or call finish on them before
disconnecting) at /usr/share/otrs/Kernel/System/DB.pm line 219,
line 225.
What is wrong?
Hi ,
Running OTRS 2.0.4 on Ubuntu 6.06 TLS , installed from source , all went
well , but for some reason the cronjobs are not working. I checked that
they are in the crontab , as well as the logs , it seems to run the jobs
(postmasterpop3.pl spesifically) , but no new tickets arrive. I also
c
Hi all,
My OTRS 2.0.4 on Trustix2.2 is working fine. But my cronjob throws me an
error frequently. Kindly help me to check whether this message is harmful?
ERROR: OTRS-PM3-10 Perl: 5.8.5 OS: linux Time: Mon Jun 19 14:23:08 2006
Message: Found no $QueueID for Raw!
Traceback (5349):
Module:
t to MySQL
server on 'cheetah.nrf.ac.za' (111)
>
> Traceback (27990):
http://helpdesk.nrf.ac.za/otrs/index.pl?Action="">
Your OTRS Notification Master
From: Help Desk
[mailto:[EMAIL PROTECTED]
Sent: 26 April 2006 04:19 PM
To: User
questions
I have just activated cron jobs, and I received this email below in my
in box.
Please advise
-Original Message-
From: NRF IT Support Notification Master [mailto:[EMAIL PROTECTED]
Sent: 28 April 2006 08:45 AM
To: Mamakwa M. Sefiri
Subject: Re: [Ticket#200604281027] New ticket notific
Hello,
On Wed, Apr 26, 2006 at 04:07:30PM +0200, Mamakwa M. Sefiri wrote:
>I also have problem about cron jobs. When I get to :
>
>linux:/opt/otrs/bin# su otrs
>
>linux:~/bin$ ./Cron.sh start
>
>as instructed from the manual I get an error that I must run the srip as
>an otr
User questions
and discussions about OTRS.org
Sent:
Wednesday, April 26, 2006 10:13 AM
Subject:
RE: [otrs] Cron Jobs
When I run
crontab –l –u otrs
I get an
error that says no crontabs for otrs
From: Mamakwa M. Sefiri
Sent: 26 April 2006
0
] Cron Jobs
When I run crontab l
u otrs
I get an error that
says no crontabs for otrs
From: Mamakwa
M. Sefiri Sent: 26 April
2006 04:08 PMTo: User
questions and discussions about OTRS.orgSubject: [otrs] Cron
Jobs
I also have problem about cron
When I run crontab –l –u otrs
I get an error that says no crontabs for
otrs
From: Mamakwa M.
Sefiri
Sent: 26 April 2006 04:08 PM
To: User questions and discussions
about OTRS.org
Subject: [otrs] Cron Jobs
I also have problem about cron jobs. When I get to :
linux:/opt
I also have problem about cron jobs. When I get to :
linux:/opt/otrs/bin# su otrs
linux:~/bin$ ./Cron.sh start
as instructed from the manual I get an error that I must run
the srip as an otrs user
please advise
Thanks
Mamakwa
_
Hi Guillaume,
On Mi, Apr 26, 2006 at 11:17:01 +0200, Guillaume Rehm wrote:
> Thank you for this info, but how can I run it with otrs user ?
as root:
su -s /bin/bash otrs
~otrs/bin/Cron.sh start otrs
> How I can see if this cron is running ?
as root:
crontab -u otrs -l
For more details,
fax: 03 88 25 28 03
mail: [EMAIL PROTECTED]
web: http://www.bnu.fr
[EMAIL PROTECTED] a écrit :
take a look at .../bin/Cron.sh in
the
otrs installation
Li
[EMAIL PROTECTED] schrieb am 26.04.2006
11:00:20:
> Hi all,
>
> I have a problem with the otrs cron jobs t
take a look at .../bin/Cron.sh in the
otrs installation
Li
[EMAIL PROTECTED] schrieb am 26.04.2006 11:00:20:
> Hi all,
>
> I have a problem with the otrs cron jobs to receive incoming mail.
> How can I be sure that otrs cron jobs are running ?
> How can I start them ?
>
Hi all,
I have a problem with the otrs cron jobs to receive incoming mail.
How can I be sure that otrs cron jobs are running ?
How can I start them ?
Where a redirect otrs cron jobs errors ?
Thanks in advance
--
Guillaume REHM
Service Informatique
Bibliothèque Nationale et Universitaire de
try this:
chmod +x /opt/otrs/bin/PostMasterPOP3.pl
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
Cody Grosskopf wrote:
> I was looking through recent postings and saw some conversation about
> the cron jobs being installed. Just out of cur
I was looking through recent postings and saw some
conversation about the cron jobs being installed. Just out of curiosity i was
wondering what jobs are crucial? Which ones can i live with out. I am asking
because for some reason i cannot get them to work all of them return errors
saying per
Check whether you have /etc/cron.allow and whether
otrs user is allowed to run cron
Or, is crond actually running?
--- Mike Lykov <[EMAIL PROTECTED]> wrote:
> Ð ÑообÑении Ð¾Ñ ÐонеделÑник 13
> ФевÑÐ°Ð»Ñ 2006 17:27 Alina Florea
> напиÑал(a):
> > I must launch "
В сообщении от Понедельник 13 Февраль 2006 17:27 Alina Florea написал(a):
> I must launch "/opt/otrs/bin/PostMasterPOP3.pl" manually in order to
> have teh new emails comming in OTRS system.
> This line
> */10 * * * * $HOME/bin/PostMasterPOP3.pl >> /dev/null
> exists in the crontab.
> I don't see w
Hello,
I have set the crontab for the otrs user. When I type "crontab -l -u
otrs' I can see all the entries like on page 31 of the "OTRS 2.0 Admin
Manual".
The problem is that it seems that this crontab is never executed;
I must launch "/opt/otrs/bin/PostMasterPOP3.pl" manually in order to
h
AIL PROTECTED]>
Gesendet von: [EMAIL PROTECTED]
08.04.2005 02:50
Bitte antworten an
"User questions and discussions about OTRS."
An
Kopie
Thema
[otrs] OTRS Cron Daemon Error
Hi,
Have been encountering this Cron Daemon Error
Email for the past few months and had no
Hi,
Have been
encountering this Cron Daemon Error Email for the past few months and
had no idea what went wrong.
Can
anyone advise on this?
Use of uninitialized value in numeric eq (==) at
/usr/lib/perl5/5.8.3/Net/POP3.pm line 306.
ERROR: OTRS-PM3-10 Per
Title: Cron error message
Folks I was checking my mail que and it appears I have quite a few of these messages sent from cron daemon to root. I was hoping someone could shed some light on this message. Thanks for all replies in advance
TT
ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Fr
Hi Robin,
-=> bugs.otrs.org
Thanks! :)
-Martin
Robin Mordasiewicz wrote:
I have seen a couple errors in my cron jobs that got installed.
I am running redhat AS3 and otrs 1.3.1
I reported another error but I am not sure if this is the right place
becuase nobody seemed to notice it. Please let me
I have seen a couple errors in my cron jobs that got installed.
I am running redhat AS3 and otrs 1.3.1
I reported another error but I am not sure if this is the right place
becuase nobody seemed to notice it. Please let me know if I should report
this somewhere else.
the error I just saw was
Unr
I currently have 38,000 mail messages in my root mailbox. I have
received them in less than a month's time. The majority come from the
OTRS cron daemon. Can someone please tell me how to make this stop?
Here are the contents of a mail message:
>From [EMAIL PROTECTED]
X-Ori
ions and discussions about OTRS.'
Subject: RE: [otrs] Cron daemon flooding me with messages
Hi Tyler,
It seems, that you start the cron jobs with the wrong user. The cron jobs
have to start from the otrs user, else they won't find the their right
homedirs!
Markus Ruecker
--
((otrs
your communication!
>
>
> I currently have 38,000 mail messages in my root mailbox. I
> have received them in less than a month's time. The majority
> come from the OTRS cron daemon. Can someone please tell me
> how to make this stop?
>
> Here are the cont
I currently have 38,000 mail messages in my root mailbox. I have received
them in less than a month's time. The majority come from the OTRS cron
daemon. Can someone please tell me how to make this stop?
Here are the contents of a mail message:
>From [EMAIL PROTECTED]
X-Original-To
ion for installing the GD
modules into Perl also.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Robert Kehl
Sent: Monday, February 23, 2004 3:24 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Cron Jobs and Charts installatio
On Monday, February 23, 2004 11:44 PM
Jason Coltrin <[EMAIL PROTECTED]> wrote:
> Dear Sirs,
And Madams, hopefully...
> I think there are other important cron jobs that should be running as
> well as this may allow graphs. I don't have an OTRS system user
> currently - do I need to create one firs
Dear Sirs,
I believe I incorrectly set up cron jobs. I set up the Postmaster.pl to
check for emails with my own cron job: (/opt/otrs/bin/./PostMasterPOP3.pl >
/dev/null) but after looking to set up charts, I read this statement in the
setup guide:
11. Cronjobs for the OTRS user:
Hi Denis,
On Wed, Jul 02, 2003 at 09:06:13AM +0200, Denis Heitbrock wrote:
> the file is called only unlock and not unlock.dist .
> could this maybe the problem?
No, it was my typo. .-)
> the entry in the unlock file is the same as you wrote below.
Really!?
*) Try to execute /opt/otrs/bin/U
2003 16:56
An: [EMAIL PROTECTED]
Betreff: Re: [otrs] Cron <[EMAIL PROTECTED]> $HOME/bin/UnlockTickets.pl
--timeout >> /dev/null
Hi Denis,
On Mon, Jun 30, 2003 at 03:45:36PM +0200, Denis Heitbrock wrote:
> here the information:
>
> [EMAIL PROTECTED] root]# ls -la /opt/otrs/
Hi Denis,
On Mon, Jun 30, 2003 at 03:45:36PM +0200, Denis Heitbrock wrote:
> here the information:
>
> [EMAIL PROTECTED] root]# ls -la /opt/otrs//bin/UnlockTickets.pl
> -rwxrwxrwx1 root root 6454 Mai 1 01:15
> /opt/otrs//bin/UnlockTickets.pl
It looks like /opt/otrs/var/cron/unlo
Edenhofer
Gesendet: Montag, 30. Juni 2003 15:10
An: [EMAIL PROTECTED]
Betreff: Re: [otrs] Cron <[EMAIL PROTECTED]> $HOME/bin/UnlockTickets.pl
--timeout >> /dev/null
Hi Denis,
On Mon, Jun 30, 2003 at 09:24:44AM +0200, Denis Heitbrock wrote:
> every day within the last days i receiv
Hi Denis,
On Mon, Jun 30, 2003 at 09:24:44AM +0200, Denis Heitbrock wrote:
> every day within the last days i receive the following message by the
> crontab:
> [...]
> /bin/sh: line 1: /opt/otrs//bin/UnlockTickets.pl: Permission denied
Can you send us the output of 'ls -la /opt/otrs//bin/UnlockT
hi,
every day within the last days i receive the following message by the
crontab:
-Ursprüngliche Nachricht-
Von: Cron Daemon [mailto:[EMAIL PROTECTED]
Gesendet: Mittwoch, 25. Juni 2003 11:35
An: [EMAIL PROTECTED]
Betreff: Cron <[EMAIL PROTECTED]> $HOME/bin/UnlockTickets.pl --timeout >>
/
Hi Gerhard,
(sorry for the long delay, but now I'm back from vacation) :)
On Thu, Jun 05, 2003 at 02:48:32PM +0200, Gerhard wrote:
> I receive following error:
>
> ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Thu Jun 5 13:50:00
> 2003
>
> Message: Can't connect to
>
> Traceback (6949):
Hello !
maybe put the test pop3 boxes at invalide state
Rémi
Hello!
I receive following error:
ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Thu Jun 5 13:50:00
2003
Message: Can't connect to
Traceback (6949):
Module: main::FetchMail (v1.9.2.1) Line: 130
Module: /opt/otrs/bin/
Hello!
I receive following error:
ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Thu Jun 5 13:50:00
2003
Message: Can't connect to
Traceback (6949):
Module: main::FetchMail (v1.9.2.1) Line: 130
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.9.2.1) Line: 106
in the database are two p
Hi Bryan,
On Thu, Nov 21, 2002 at 07:59:21AM -0500, Bryan Fullerton wrote:
> >In $OTRS_HOME/var/cron/* are all cron jobs for the otrs user located.
> >
> >Its better to do the changes there, because on the next
> >otrs-cron-reload
> >(bin/Cron.sh start) your chang
Hi Jon,
On Thu, Nov 21, 2002 at 10:14:27AM -0600, Jon Conkle wrote:
> Okay, i created user otrs before i installed OTRS. However, for some
> reason a home directory was never created for that user (i never noticed
> until now). So i assume that when OTRS is installing, it's supposed to
> cop
if so, do i need to manually create a home directory for otrs user and
then reinstall OTRS, or can i fix this without reinstalling?
Martin Edenhofer wrote:
In $OTRS_HOME/var/cron/* are all cron jobs for the otrs user located.
Its better to do the changes there, because on the next otrs-cron-r
On Thursday, November 21, 2002, at 01:30 AM, Martin Edenhofer wrote:
In $OTRS_HOME/var/cron/* are all cron jobs for the otrs user located.
Its better to do the changes there, because on the next
otrs-cron-reload
(bin/Cron.sh start) your changes of (crontab -e otrs...) are lost.
Aren'
Config.pm in @INC <@INC contains: /../
In $OTRS_HOME/var/cron/* are all cron jobs for the otrs user located.
Its better to do the changes there, because on the next otrs-cron-reload
(bin/Cron.sh start) your changes of (crontab -e otrs...) are lost.
I think your problem is maybe the wrong $H
okay, after modifying crontab, I now get the following error message:
Use of uninitialized value in concatenation <.> or string at
/opt/OpenTRS/bin/UnlockTickets.pl line 25.
Can't locate Kernel/Config.pm in @INC <@INC contains: /../
___
OTRS mailing lis
On Wednesday, November 20, 2002, at 12:23 PM, Jon Conkle wrote:
I'm assuming the cron job is trying to run these scripts, but looking
in the wrong directory. What I can't find is where the listings are.
I've looked in cron.d, cron.daily, cron.weekly, cron.monthly, and
crontab. Nothing in re
I keep getting these error messages in the daily status emails:
/bin/sh: line 1: /home/otrs/bin/UnlockTickets.pl: No such file or directory
/bin/sh: line 1: /home/otrs/bin/DeleteSessionIDs.pl: No such file or
directory
I'm assuming the cron job is trying to run these scripts, but looking in
the
On Friday, October 18, 2002, at 12:08 PM, Martin Edenhofer wrote:
Not yet. We added a lot of new features. But in 1-2 weeks. ,)
Great!
You might want to consider having things run by cron only output
errors, otherwise there's lots of email even when things are running
OK.
I add always ">>
On Fri, Oct 18, 2002 at 11:17:10AM -0400, Bryan Fullerton wrote:
> >Ja, correct. I added it to the INSTALL 2 weeks ago.
>
> Aah, ok. Is the CVS version stable enough to run in production?
Not yet. We added a lot of new features. But in 1-2 weeks. ,)
> >You will find this command in $OTRS_HOME/s
On Friday, October 18, 2002, at 10:41 AM, Martin Edenhofer wrote:
Ja, correct. I added it to the INSTALL 2 weeks ago.
Aah, ok. Is the CVS version stable enough to run in production?
You will find this command in $OTRS_HOME/scripts/suse-rcotrs. You can
use
'$OTRS_HOME/scripts/suse-rcotrs cle
Hi Bryan,
On Fri, Oct 18, 2002 at 10:08:41AM -0400, Bryan Fullerton wrote:
> I see in the crontab for the otrs user (which I finally turned on ;)
> that there's this section:
>
> # --
> # cron/postmaster - postmaster cron of the OpenTRS
> # Copyright (C) 2002 Martin Edenhofer <[EMAIL PROTECTED]
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