You can also disable the notifications send to agents in the agent
preferences.
[ New ticket notification ]
[ Follow up notification ]
[ Move notification ]
Best regards,
Danny van Dorp
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This email and any files transmitted with it are confidential and intended
solely for
On Tue, Apr 1, 2008 at 8:51 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote:
> sharif islam schrieb:
>
>
> > On Tue, Apr 1, 2008 at 1:58 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote:
> >
> >> Hi,
> >> sharif islam schrieb:
> >>
> >>
> >>> Hi All,
> >>> 2) owner/responsible: assigning owner and r
sharif islam schrieb:
On Tue, Apr 1, 2008 at 1:58 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote:
Hi,
sharif islam schrieb:
Hi All,
2) owner/responsible: assigning owner and responsible sends two
> notification. we have both turned on.
>
>
The setting for automatic notificati
On Tue, Apr 1, 2008 at 1:58 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote:
> Hi,
> sharif islam schrieb:
>
> > Hi All,
> > 2) owner/responsible: assigning owner and responsible sends two
> > notification. we have both turned on.
> >
> >
> The setting for automatic notification to the customer ar
Hi,
sharif islam schrieb:
Hi All,
I am trying disable some auto-notification, not sure where to set it.
Also if this is possible for specific queues rather than system wide.
1) merge ticket: Currently merging tickets sends a note to the
customer. we would like to disable this
This can be se
Hi All,
I am trying disable some auto-notification, not sure where to set it.
Also if this is possible for specific queues rather than system wide.
1) merge ticket: Currently merging tickets sends a note to the
customer. we would like to disable this
2) owner/responsible: assigning owner and res
I want to disable the notification of an agent when he is made owner of
a ticket. I have no idea where to do that.
mfg ar
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