Hi Oscar,
On Nov 17, 2009, at 11:29 AM, Oscar Rey wrote:
I need to change the impact and criticality of one ticket and I am
trying to do it using the SQL Console . The problem is that I can
not find the tables where the ticket´s impact and criticality are
saved. I have found the possibility
Hello;
I need to change the impact and criticality of one ticket and I am trying to do
it using the SQL Console . The problem is that I can not find the tables where
the ticket´s impact and criticality are saved. I have found the possibility of
change the ticket priority using the ticket table
Hi All,
After zooming into a ticket, there is the option of printing it off. I
would like to edit the format of the pdf printout, I just want to add in an
extra table row. I can't find where I can edit it though, has anyone any
suggestions?
Thanks.
Emily
__
Hi Peter,
Didn't find any way to edit ticket data (it is named article it seems
under OTRS) once it has been added to the ticket. It would be useful
sometimes :)
Laurent Minost
Le mardi 28 août 2007 à 16:48 +0200, Peter Hoogkamer a écrit :
> Hello,
>
> Is it possible to edit a ticket after it
Hello,
Is it possible to edit a ticket after it has been sent. So I make a
ticket and place it in a queue. After that I would like to edit the
content of the ticket. Say the text within this ticket. Is this
possible or should I make a new note within the ticket?
Peter
