Re: [otrs] email permissions

Hi Robert, The account used in the Core:Sendmail setting is used to authenticate against the SMTP-server (in your case Exchange) when sending e-mails from the otrs-system. For Exchange, this means the account you enter needs to have rights on your Exchange server to send e-mails on behalf of all

[otrs] email permissions

We have 3 queues in OTRS and each queue is set with its own System Address. so for example product #1 queue all emails back and forth are sent by produ...@company.com product #2 queue all emails back and forth are sent by produ...@company.com We want to use otrs with Microsoft Exchange and in

Re: [otrs] OTRS email to root user

No TypeID for 1 found means that the ID in the type database was not found. Assuming this is literally not the case, it means a default type that has id = 1 is disabled/invalid. On Tue, Nov 18, 2014 at 11:21 AM, Marco Borsani wrote: > Hi all, > > > > Often my root user receives this email: > >

[otrs] OTRS email to root user

Hi all, Often my root user receives this email: -- ERROR: OTRS-otrs.GenericAgent.pl-70 Perl: 5.10.1 OS: linux Time: Tue Nov 18 12:00:02 2014 Message: No TypeID for 1 found! Traceback (18779): Module: Kernel::System::Type::TypeLookup (OTRS 3.3.9) Line: 383 Module: Kernel::System::

Re: [otrs] Email ticket open - acknowledgement email to multiple recipe nets

notification event or maintain a distribution list. On Fri, Jul 18, 2014 at 10:59 AM, Paul Simons wrote: > Hello All, > > > > Is there any way of automatically replying to multiple emails when a > ticket is opened by one person, a sort of one to many? > > > > So one person opens a ticket by em

[otrs] Email ticket open - acknowledgement email to multiple recipe nets

Hello All, Is there any way of automatically replying to multiple emails when a ticket is opened by one person, a sort of one to many? So one person opens a ticket by email and the acknowledgement should go to not only the person who raised the ticket but everybody else in the group (for infor

Re: [otrs] Email Filtering Question

Opsview Nagios-based solution. I am hoping that I can build for both, but the document only covers one. From: Gerald Young [mailto:cryth...@gmail.com<mailto:cryth...@gmail.com>] Sent: Friday, February 14, 2014 4:12 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] E

Re: [otrs] Email Filtering Question

aster function. > > Am I reasonably correct in what I'm assuming above? > > Thanks, > > Paul > > > From: Gerald Young > Reply-To: "User questions and discussions about OTRS." > Date: Friday, February 14, 2014 at 12:37 PM > To: "User question

Re: [otrs] Email Filtering Question

e: Friday, February 14, 2014 at 12:37 PM To: "User questions and discussions about OTRS." Subject: Re: [otrs] Email Filtering Question >> > It only lists the fields that are used, but not how to trap the inbound >> messages in order to redirect them > Marty, What do you w

Re: [otrs] Email Filtering Question

; > > > *From:* Gerald Young [mailto:cryth...@gmail.com] > *Sent:* Friday, February 14, 2014 4:12 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Email Filtering Question > > > > The PDF attached to the System Monitoring Package (within OTRS Pack

Re: [otrs] Email Filtering Question

I am hoping that I can build for both, but the document only covers one. From: Gerald Young [mailto:cryth...@gmail.com] Sent: Friday, February 14, 2014 4:12 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Email Filtering Question The PDF attached to the System Monitoring Pa

Re: [otrs] Email Filtering Question

The PDF attached to the System Monitoring Package (within OTRS Package Manager) explains how an incident creates a ticket, matches a host and service combination, and closes based upon regular expression processing. It's a quick read, but should address your basic questions. A Notification (Event)

[otrs] Email Filtering Question

Hi thereŠ We are testing OTRS for an upcoming project. We are an ISP and utilize Solarwinds as our network monitoring platform. I have read that there are good integration options between OTRS and Nagios for example. Has anyone worked with API level integration between the two platforms before?

[otrs] Email notification to agent if cc'ed in ticket

> > The cc’ed agent would get a notification to alert them that the sender is > expecting them to also > be reading this email thread. > > In the cases we have, the To: agent gets the ticket and works it, and the > cc’ed agent > never sees it at all. We would like a way to alert the cc’ed a

Re: [otrs] Email notification to agent if cc'ed in ticket

Hello Leah, I believe that can be done using the watch function, that way agents can be notified of tickets they are watching. Regards 2014/1/15 Leah Kelly > The cc’ed agent would get a notification to alert them that the sender is > expecting them to also > be reading this email thread. > > I

Re: [otrs] Email notification to agent if cc'ed in ticket

The cc’ed agent would get a notification to alert them that the sender is expecting them to also be reading this email thread. In the cases we have, the To: agent gets the ticket and works it, and the cc’ed agent never sees it at all. We would like a way to alert the cc’ed agent so that they

Re: [otrs] Email notification to agent if cc'ed in ticket

> have the ticket go into/be visible in both agents queues (but remain one ticket) no. but the agents can be configured to see multiple queues. > send an agent email notification out to the cc’ed agent, letting them know they’ve been cc’ed in ticket# Why wouldn't the cc'd agent get the email not

[otrs] Email notification to agent if cc'ed in ticket

Hello, I have cases where sometimes agents will work together and one agent is cc’ed, is there a way to either: - have the ticket go into/be visible in both agents queues (but remain one ticket) - send an agent email notification out to the cc’ed agent, letting them know they’ve been cc’ed in

Re: [otrs] Email Reply Window in OTRS Dashboard

Do you use an external email account where OTRS system has to login to be able to send emails? We recently learned that when OTRS has to go to external email acounts it takes a long time to get back to the screen. Look at the logs when creating the email, you will see all the picture, what Gerald

Re: [otrs] Email Reply Window in OTRS Dashboard

dns lookup problems. On Thu, May 23, 2013 at 1:54 PM, Kaushal Shriyan wrote: > Hi, > > I am running OTRS version 3.2.6 on CentOS Linux 6.4. Whenever any agent > replies on the customer ticket in OTRS dashboard (URL :- > otrs.mydomain.com/otrs/index.pl) it takes around 15 secs to close the > repl

[otrs] Email Reply Window in OTRS Dashboard

Hi, I am running OTRS version 3.2.6 on CentOS Linux 6.4. Whenever any agent replies on the customer ticket in OTRS dashboard (URL :- otrs.mydomain.com/otrs/index.pl) it takes around 15 secs to close the reply window and then send the email. Any clue? Regards, Kaushal

Re: [otrs] Email CC Field

; To: User questions and discussions about OTRS. > Subject: Re: [otrs] Email CC Field > > You need to enable Ticket -> Core::PostMaster -> > PostmasterFollowUpSearchInReferences > > This will check the email references to see if they match an existing ticket > and then add the

Re: [otrs] Email CC Field

Darshak, please take a moment to reflect on the question that you wrote. You would not ask it if you had tried it first. On Mar 13, 2013 7:41 AM, "Darshak Modi" wrote: > If email is sent as cc, in which queue it will be sent? > > ** ** > > How will it be checked? ,I guess, here Dispatch by

Re: [otrs] Email CC Field

discussions about OTRS. Subject: Re: [otrs] Email CC Field You need to enable Ticket -> Core::PostMaster -> PostmasterFollowUpSearchInReferences This will check the email references to see if they match an existing ticket and then add the email to that ticket. Steve On 13 March 2013 11:37, D

Re: [otrs] Email CC Field

You need to enable Ticket -> Core::PostMaster -> PostmasterFollowUpSearchInReferences This will check the email references to see if they match an existing ticket and then add the email to that ticket. Steve On 13 March 2013 11:37, Darshak Modi wrote: > If email is sent as cc, in which queue

[otrs] Email CC Field

If email is sent as cc, in which queue it will be sent? How will it be checked? ,I guess, here Dispatch by To: will not work. But will Dispatch by Queue work ? - OTRS mailing list: otrs - Webpage: http://otrs.org/

[otrs] Email Strings

Is there a way to exclude the prior email strings in emails when they go out to customers in ORTS? What happens is we end up with a really long page worth of duplicate information when the customer responds to the email and it comes back in as a new article. With excluding the old information

Re: [otrs] OTRS Email Conversation on a specific issue/topic/discussion

> > "when pers...@mydomain.com and pers...@mydomain.com *both reply to the > OTRS generated email keeping the subject matter intact*, there are 2 > separate tickets." I cannot believe this to be the case unless you've disabled the ticket number in the subject. If you have, then you need to put the

Re: [otrs] OTRS Email Conversation on a specific issue/topic/discussion

On Fri, Jul 13, 2012 at 8:03 PM, Kaushal Shriyan wrote: > > > On Fri, Jul 13, 2012 at 1:33 PM, Steven Carr wrote: > >> So one option within OTRS you might want to look at is in Sysconfig under >> Ticket -> Core::Postmaster >> >> PostmasterFollowUpSearchInReferences - Executes follow up checks on

Re: [otrs] OTRS Email Conversation on a specific issue/topic/discussion

On Fri, Jul 13, 2012 at 1:33 PM, Steven Carr wrote: > So one option within OTRS you might want to look at is in Sysconfig under > Ticket -> Core::Postmaster > > PostmasterFollowUpSearchInReferences - Executes follow up checks on > In-Reply-To or References headers for mails that don't have a tick

Re: [otrs] OTRS Email Conversation on a specific issue/topic/discussion

So one option within OTRS you might want to look at is in Sysconfig under Ticket -> Core::Postmaster PostmasterFollowUpSearchInReferences - Executes follow up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject. When you enable that, OTRS might the

Re: [otrs] OTRS Email Conversation on a specific issue/topic/discussion

On Fri, Jul 13, 2012 at 5:51 AM, Gerald Young wrote: > Kaushal, > > We (I) thought you were talking about the mailing list thread. Are you > talking about conversations on a ticket? There's not really an easy way to > handle conversation threads unless you want to split/link tickets regarding > e

Re: [otrs] OTRS Email Conversation on a specific issue/topic/discussion

Kaushal, We (I) thought you were talking about the mailing list thread. Are you talking about conversations on a ticket? There's not really an easy way to handle conversation threads unless you want to split/link tickets regarding each conversation. On Thu, Jul 12, 2012 at 7:50 PM, Kaushal Shriya

Re: [otrs] OTRS Email Conversation on a specific issue/topic/discussion

On Thu, Jul 12, 2012 at 8:25 PM, Steven Carr wrote: > It's called "don't edit the subject field after hitting reply in your > email client" * > > Steve > > * Unless you are viewing a digest email then yes copy paste the subject of > the item you want to reply to and strip out all the rest of the

Re: [otrs] OTRS Email Conversation on a specific issue/topic/discussion

Actually, I should have created a new subject instead of replying/forking. My apologies. On Thu, Jul 12, 2012 at 10:55 AM, Steven Carr wrote: > It's called "don't edit the subject field after hitting reply in your > email client" * > > Steve > > * Unless you are viewing a digest email then yes c

Re: [otrs] OTRS Email Conversation on a specific issue/topic/discussion

It's called "don't edit the subject field after hitting reply in your email client" * Steve * Unless you are viewing a digest email then yes copy paste the subject of the item you want to reply to and strip out all the rest of the digest info. On 12 July 2012 15:20, Kaushal Shriyan wrote: > H

[otrs] OTRS Email Conversation on a specific issue/topic/discussion

Hi, can we keep the same email thread for the same conversation instead of forking multiple email threads on the same issue/topic/discussion? is there a setting which can be configured. Regards, Kaushal - OTRS mailing list: otrs

Re: [otrs] Email Ticketing-PostMaster Filter

Dear Ravi, this is an interesting one :-) I’ve never been with a customer yet who received XML within the email body in plain text, but I will properly add a blog post about this. However, you should use postMaster filter for this with regular expressions. As this can become very complex I recom

[otrs] Email Ticketing-PostMaster Filter

Hi, In my current setup;OTRS recieves emails in below format and ticket is to be created.Though ticket creation is working;i need to capture values between tags to corresponding OTRS fields. like "Nancy" to first name field in OTRS; Need guidance in How to extract this values and put this in da

Re: [otrs] Email from OTRS to agents - How to change the address

On Tue, Jun 7, 2011 at 8:53 PM, Augusto Garcia | CGTEC S.A. wrote: > Thanks, actually I checked if there is somewhere where the email address > appears but didin't find anything. What should I search for? > > Best regards. Try to find your notification email via sysconfig search. This is the eas

Re: [otrs] Email from OTRS to agents - How to change the address

viado el: martes, 07 de junio de 2011 12:44 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Email from OTRS to agents - How to change the address On Tue, Jun 7, 2011 at 6:05 PM, Augusto Garcia | CGTEC S.A. wrote: > Hello to all > > > > I need to change the ema

Re: [otrs] Email from OTRS to agents - How to change the address

On Tue, Jun 7, 2011 at 6:05 PM, Augusto Garcia | CGTEC S.A. wrote: > Hello to all > > > > I need to change the email address that otrs uses to send notification to > agents. I have searched in the configuration but didn’t find anything, email > address to receive and to send mails to customers wor

[otrs] Email from OTRS to agents - How to change the address

Hello to all I need to change the email address that otrs uses to send notification to agents. I have searched in the configuration but didn't find anything, email address to receive and to send mails to customers works perfect. But I cant manage to change the "otrs@MyHost" address that the syst

Re: [otrs] "Email sent on behalf of"

t; > Lars > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Muhammad El-Sergani > *Sent:* Monday, May 23, 2011 4:01 PM > *To:* OTRS > *Subject:* [otrs] "Email sent on behalf of" > > > > Hello all, > > Is it poss

Re: [otrs] "Email sent on behalf of"

Hi Muhammad, There's something like it in SysConfig -> Ticket -> Core::Ticket -> Ticket::DefineEmailFrom. Lars From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Muhammad El-Sergani Sent: Monday, May 23, 2011 4:01 PM To: OTRS Subject: [otrs] "Emai

[otrs] "Email sent on behalf of"

Hello all, Is it possible to make OTRS place in the FROM header " on behalf of ABC Company"? And make that be the actual sending agent? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://ot

[otrs] Email text format

Hello All... Kindly tell me, how to make various email responses in one format (plain text or html) ? As because now, sometimes its comes as Plain Text and sometime in HTML... Thanks.. Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: pradumna.maheshw...@tcs.com We

Re: [otrs] email configuration?????

Joseph Thomas wrote : How do I configure email send and receive on the OTRS system running on a windows server 2008? Hi Joseph, have you already tried to configure it according to chapter 7 of the manual (http://doc.otrs.org/2.4/en/html/c1572.html) ? Regards Alexander -- radp

Re: [otrs] email configuration?????

Joseph, no offense, but please start by reading the manuals and doing some research. If you have specific questions, please post all the details here and let us know what you have already tried to get it working. If you do not know your way around configuring software, you might be better of by h

[otrs] email configuration?????

Dear Team, How do I configure email send and receive on the OTRS system running on a windows server 2008? Help me .pls give the certain steps that i want to do in otrs. - OTRS mailing list: otrs - Web

[otrs] Email template SCALAR(0xe80570)

Hi list, I have always a problem with email template response since upgrade to 2.4.7. My email templates are prefixed by SCALAR(0xe80570). All templates of all queues have this problem. I have created them from scratch but this doesn't solve the bug. As anybody have this problem to ? Do you f

[otrs] email issue

Hello, Using otrs 2.4.7. Today one of our support guys managed to compose back to the original sender of the ticket even though he was replying to a different note in that ticket. It should have only gone to two internal people, and not to the original ticket creator (external customer). Has anyo

Re: [otrs] email notification error

e c wrote : I have an issue receiving emails after configuring Core::Sendmail When I configure it with as following : SendmailModule: SMTP SendmailModule::CMD: /usr/sbin/sendmail -i -f (default) SendmailModule::Host: mail.hostname.com SendmailModule::Port: 25 Sendmai

[otrs] email notification error

Hi all, I have an issue receiving emails after configuring Core::Sendmail When I configure it with as following : SendmailModule: SMTP SendmailModule::CMD: /usr/sbin/sendmail -i -f (default) SendmailModule::Host: mail.hostname.com SendmailModule::Port: 25 SendmailModule::AuthUser: otrs SendmailMo

Re: [otrs] OTRS email tickets set service

Hi Rui, assuming you dont want this to be for each ticket then in header section break it down by subject or email address. then in Set section you need to use: X-OTRS-Service option. the name of the service must be spelled correctly and with the correct case (upper/lower). You can see what ser

[otrs] OTRS email tickets set service

Hi, Is there any way to set the service field on the ticket that arrives from email ? I've tried to set it up with the Postmaster filter, but its not working. Does anybody have a clue ? Thank you Rui -- Rui Francisco Infraestruturas Aplicacionais | Applicational Infrastructures FCCN Av.

Re: [otrs] Email ticket link broken for non-default html port

Hi, Or you can create redirections between IIS and APACHE. Create in IIS a virtual directory /otrs and redirect it to http://myserver.mycompany.com:81/otrs. But the solution posted by Nils is cleaner ;-) Le 19/05/2010 20:18, Jay Sacco a écrit : I'm running OTRS using the default windows in

Re: [otrs] Email ticket link broken for non-default html port

Hi, On 19.05.2010, at 11:18, Jay Sacco wrote: > I'm running OTRS using the default windows installation, except I've > configured Apache to use port 81 to avoid a conflict with IIS running on the > same server. Everything seems to be working ok, but for one issue: the > notification emails th

[otrs] Email ticket link broken for non-default html port

I'm running OTRS using the default windows installation, except I've configured Apache to use port 81 to avoid a conflict with IIS running on the same server. Everything seems to be working ok, but for one issue: the notification emails that include a link to the ticket have links that look li

Re: [otrs] Email template since 2.4.7 upgrade

Hi list, Nobody have an idea about that ? Thanks in advance and sorry for repost. Le 19/03/2010 11:52, Guillaume Rehm a écrit : Hi list, Since a upgrade to OTRS 2.4.7 my template response are prefixed by SCALAR(0xe80570). I have try to recreate them from zero, but it's still the same. I ha

[otrs] Email template since 2.4.7 upgrade

Hi list, Since a upgrade to OTRS 2.4.7 my template response are prefixed by SCALAR(0xe80570). I have try to recreate them from zero, but it's still the same. I have this problem for all queues. I talk about response (link under queue in admin area). Is it a problem with wysiwyg editor ? H

Re: [otrs] Email tickets

it's dependant by your organization flows but they could be synthesized like (IMO): email ticket: it could be an address given to a still not well known customer or extemporaneously ones customer.pl(web): well know customers and/or clients phone ticket: inbound request taken by phone by an agent o

Re: [otrs] Email tickets

Hi, Please help me with this. On Wed, Mar 10, 2010 at 1:11 PM, manish ramteke wrote: > Hi, > > What are the use cases for which one should go for creating email ticket on > web interface > and not phone tickets or sending a mail. > > > Thanks and Regards, > Manish Ramteke > > > > Regards, Man

[otrs] Email tickets

Hi, What are the use cases for which one should go for creating email ticket on web interface and not phone tickets or sending a mail. Thanks and Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org/ Arch

Re: [otrs] Email ticket feature gone?

Hi Kim, For some reason it's just not visible in the demo system. The e-mail ticket feature is still available in 2.4. Regards, David 2010/2/25 Duggen, Kim Nena ( USO ) > Dear all, > > after wanting to update our OTRS to Version 2.4 I checked the demo system > on the webpage of OTRS. On this

[otrs] Email ticket feature gone?

Dear all, after wanting to update our OTRS to Version 2.4 I checked the demo system on the webpage of OTRS. On this demo the feature Email ticket seems to be missing. Please tell me, if this feature is not available anymore or if the demo is buggy. Thanks in advance. Mit freundlichen Grüße

Re: [otrs] Email Processing

Hi Check the Dispatching option. Please refer http://doc.otrs.org/2.2/en/html/x1267.html Regards Sourabh Sarwate On Mon, Feb 8, 2010 at 10:23 PM, Dorien K. Takeshi < dorien.take...@drgroup.co.nz> wrote: > Hi there, > > > > I’ve tried to setup my email processing, and it appears to be working

Re: [otrs] Email Processing

gt; > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Leonardo Certuche > *Sent:* Tuesday, 9 February 2010 9:40 a.m. > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Email Processing > > > > Hi, > >

Re: [otrs] Email Processing

Hi, Did you set up a POP3 or an IMAP mailbox? I'm asking because if it's POP3 and if some other mail client has that same account configured, OTRS won't be able to fetch any messages. Leonardo Certuche On Mon, Feb 8, 2010 at 3:23 PM, Dorien K. Takeshi < dorien.take...@drgroup.co.nz> wrote: >

[otrs] Email Processing

Hi there, I've tried to setup my email processing, and it appears to be working, as messages are disappearing from my mailbox, but I cannot find them in OTRS at all? It doesn't appear to be doing anything with the emails? Where can I check to see what has happened to them or am I missing some

[otrs] Email notifications

Hi there again, Among all users requests I have one that seems revelant to them ... They want to receive notification about an email sent through OTRS ... I mean they do an "empty answer" to a ticket, click on submit and would love to have a notification when the customer reads the email a

Re: [otrs] email to queue

On 8 dec 2009, at 08:16, Michael Mayaka wrote: I've used pop3 with an exchange server..works perfect. Michael There is the possibility that the exchange admin has disabled pop3 access. So the OP needs to talk to his exchange admin. Arnold--

Re: [otrs] email to queue

I've used pop3 with an exchange server..works perfect. Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/ot

Re: [otrs] email to queue

oun...@otrs.org] On Behalf Of Michael Mayaka Sent: Tuesday, December 08, 2009 2:50 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] email to queue Have you set up the e-mail under Admin>Postmaster Mail Account? Michael From: Mohamed Zakaria To: User questions and discussions

Re: [otrs] email to queue

Have you set up the e-mail under Admin>Postmaster Mail Account? Michael From: Mohamed Zakaria To: User questions and discussions about OTRS. Sent: Tue, 8 December, 2009 9:03:40 Subject: [otrs] email to queue Hi, In my OTRS system, I am able to sent emails out. I have a few que

[otrs] email to queue

Hi, In my OTRS system, I am able to sent emails out. I have a few queues setup and all the queues are linked to the same email address. When I send a email to that email , it does not auto-generate a ticket anywhere. How do I overcome this? Regards, Zak ###

[otrs] email notifications for escalations

Hi list, We've been configuring notifications for SLAs. This is what we've accomplished so far: - We activated web notification via SysConfig enabling Frontend::NotifyModule###4-Ticket::TicketNotify and Frontend::NotifyModule###5-Ticket::TicketEscalation at Ticket -> Frontend::Agent::Mod

Re: [otrs] email to incident ?

Exactly! Well done. -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On 31 Oct 2009 00:16, "Dejan Miklavcic" wrote: I figured it out : it can be easily done by Postmaster filter : just redirect email To anybody to X-OTRS-Type -> Incident On Fri, Oct 30,

Re: [otrs] email to incident ?

I figured it out : it can be easily done by Postmaster filter : just redirect email To anybody to X-OTRS-Type -> Incident On Fri, Oct 30, 2009 at 12:45 PM, Dejan Miklavcic wrote: > Whenever I receive email from a customer (set up in PostMaster Mail > Account), my ticket is of type "default". How

[otrs] email to incident ?

Whenever I receive email from a customer (set up in PostMaster Mail Account), my ticket is of type "default". How can I set it up, so that my email tickets become type "Incident" ? I disabled "default" type in Admin->Type by setting default to "invalid", but still all my email incoming tickets get

Re: [otrs] OTRS & Email Settings

Try to see if $HOME is set for user otrs. something like su - otrs -c echo $HOME or su - otrs -c $HOME/bin/PostMasterMailbox.pl -d 3 and try to watch either cron.log or system messages HTH MV On Tue, Sep 29, 2009 at 8:03 PM, Alfredo Frugone wrote: > I had a similar problem, I've checked c

Re: [otrs] OTRS & Email Settings

I had a similar problem, I've checked cronjobs, and I think all is OK, but messages are not automatically polled from the configured mail box, but manually it works perfect by pressing on "Run Now!" from PostMaster Mail Account management /opt/otrs/var/cron# crontab -l -u otrs shows: # fetch emai

Re: [otrs] OTRS & Email Settings

Hi Steve, I'm glad you like the software! 1. It looks like you've not set up the cron jobs yet. By default, any configured mailboxes should be polled every 10 minutes. [ http://doc.otrs.org/2.4/en/html/x531.html#cronjobs] 2. If people send mail in, and you want them to receive an acknowledgement

[otrs] OTRS & Email Settings

Good morning, first off let me thank you guys in advance, OTRS is a great system and so far it has done wonders for this three man IT Department supporting over 100 users world wide for a non-profit organization. As our organization grows and our needs become more complex the need for au

Re: [otrs] Email Issues - OTRS - Google Mail

Hi Ramsey, Actually this is not at all difficult. You can change the mail settings via otrs/index.pl?Action=AdminMailAccount If pop3s is not available as an option, please run bin/otrs.checkModules from the command line and install needed options. If you use SMTPS for outgoing mail, you can chan

[otrs] Email Issues - OTRS - Google Mail

Hello, I am using OTRS on a linux box. We recently changed on company mail to google and now am unable to send/receive mail to OTRS. I can view the mail in my google account but it is not making it to OTRS. Where in the otrs directory can I view the mail host name? Is there a setting to select SS

Re: [otrs] Email notification to system email address

Hi Michiel Thank you for your prompt reply. I should have been clearer - the email address are configured under Admin>Email Addresses. The second email is sent TO the system email address, not CC'd to the address. I can't work out how to not have the system send the second mail to the system

Re: [otrs] Email notification to system email address

Hi Matthew, You should configure the system email addresses under Admin > Email Addresses, that way they will NOT be put in CC when your agents reply. (I guess we should make this a FAQ entry..) http://doc.otrs.org/2.4/en/html/x1229.html -- Michiel Beijen Software Consultant +31 6 - 457 42 418 B

[otrs] Email notification to system email address

Hi I am in the process of configuring an OTRS system. When a user responds to a customer with an email, two emails are sent - one to the customer and another to one of the system email addresses. I would like to disable the email to the system email address. Using values to explain: Email a

Re: [otrs] Email configuration issues with OTRS

Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49 Date: Wed, 5 Aug 2009 16:44:20 +0200 From: mich...@beefreeit.nl To: otrs@otrs.org Subject: Re: [otrs] Email configuration issues with OTRS Well, it depends on

Re: [otrs] Email configuration issues with OTRS

Ok thx i will try that. Best regards Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49 Date: Wed, 5 Aug 2009 16:44:20 +0200 From: mich...@beefreeit.nl To: otrs@otrs.org Subject: Re: [otrs] Email configuration issues with OTRS Well, it depends on the mail server you

Re: [otrs] Email configuration issues with OTRS

incor-nixdorf.com ??? > > > Thx for helpping me > > > Cordialement > > > > -JLIL Rajaa- > ESG-Casablanca > tél : 0665 78 86 49 > > > > > -- > Date: Wed, 5 Aug 2009 16:11:23 +0200 > From: mich...@beefreeit.nl > To: otrs@o

Re: [otrs] Email configuration issues with OTRS

16:11:23 +0200 From: mich...@beefreeit.nl To: otrs@otrs.org Subject: Re: [otrs] Email configuration issues with OTRS Well, add a mailbox as per the manual: http://doc.otrs.org/2.4/en/html/x1512.html#email-receiving-pop3 Kind regards,-- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free

Re: [otrs] Email configuration issues with OTRS

: Wed, 5 Aug 2009 13:01:53 +0200 > From: mich...@beefreeit.nl > To: otrs@otrs.org > Subject: [otrs] Email configuration issues with OTRS > > > Personally, I would always choose to just configure the IMAP mailboxes via > Admin > PostMaster Mailboxes. > If you'd have se

Re: [otrs] Email configuration issues with OTRS

ect: [otrs] Email configuration issues with OTRS Personally, I would always choose to just configure the IMAP mailboxes via Admin > PostMaster Mailboxes. If you'd have set up the cron jobs as per the manual, you woulnd't have to alter those, and also you would not have to bother about

[otrs] Email configuration issues with OTRS

Personally, I would always choose to just configure the IMAP mailboxes via Admin > PostMaster Mailboxes. If you'd have set up the cron jobs as per the manual, you woulnd't have to alter those, and also you would not have to bother about fetchmail - OTRS will retrieve the messages directly from IMAP

Re: [otrs] Email Parsing

Hi Fernando, How would you like to go about with this? What should be the trigger to close the ticket? I do not understand what you'd like to achieve. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Jun 1, 2009 at 18:45, Fernando

[otrs] Email Parsing

Hello, How can i parse the contents of an e-mail in order not only to create tickets but to close them also. Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubs

[otrs] email notification on ticket move to another queue

Hello, I can't seem to get the notification to work when I move a ticket from one queue to another. I get notifications when new ticket added to queue but not for move. Preferences are set to allow notification when this happens. What am I doing wrong? Best regards, Jim --

Re: [otrs] Email Accounts

ter Sent: donderdag 26 maart 2009 16:34 To: otrs@otrs.org Subject: [otrs] Email Accounts James Leiter I am trying to set up ORTS to relay the tickets notifications to more than one person, it has them sent to me but I would like to add 2 other people to receive the same notifications, I need to kno

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