't make much sense.
-
Jack Doyle, Network+
Systems Operations Specialist
Lewis-Gale Clinic Information Systems
-Original Message-
From: Anne-Mie Vandermeeren [mailto:[EMAIL PROTECTED]
Sent: Thursday, February 24, 2005 10:36 AM
To: User questions and discussions about OTRS.
Subj
t; Sent: Thursday, February 24, 2005 10:36 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] email addresses and queues
>
>
> On Thu, 24 Feb 2005, Edgar Meij wrote:
>
> > Hi Anne-Mie,
> >
> > Why have two queues if the same people are sup
tems
-Original Message-
From: Anne-Mie Vandermeeren [mailto:[EMAIL PROTECTED]
Sent: Thursday, February 24, 2005 10:36 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] email addresses and queues
On Thu, 24 Feb 2005, Edgar Meij wrote:
> Hi Anne-Mie,
>
> Why have
On Thu, 24 Feb 2005, Edgar Meij wrote:
> Hi Anne-Mie,
>
> Why have two queues if the same people are supposed to be reading them?
> You can make agents working in B also a member of queue A, so they get
> notified (and respond to) new messages there.
These are not the same people, but both groups
Hi Anne-Mie,
Why have two queues if the same people are supposed to be reading them?
You can make agents working in B also a member of queue A, so they get
notified (and respond to) new messages there.
hth,
Edgar
On Thu, 24 Feb 2005 14:58:54 +0100 (MET), Anne-Mie Vandermeeren
<[EMAIL PROTECTED
Hi,
I have the following setup. All mail to address A@ is going to queue A.
All mail for address B@ is going to queue B.
If someone sends a mail To: A@, B@ (or even To: A@, Cc: B@) the mail is
delivered only to one queue (e.g. queue A). I guess this is normal, since
only one ticket should be cre
