Hi Kristofer
You can always activate iPhoneHandle Debug Log and provide us the log
information to try to fund out what's the problem
To activate the Debug Log please:
1 Login to OTRS (Web App) with an Admin Permissions User
2 Go to Admin an click on Sysconfig
3 Select iPhone Group
4 Clink on Co
Kristofer Pettijohn wrote :
Update: This happens when I click on a ticket and it says "Reading
Ticket Articles", and then it crashes and goes back to the iPhone home
screen.
Anyone?
If there is any way to provide debug/log information, I would be happy to.
Hi Kristofer,
you can go to http:
rs.org
Sent: Monday, November 8, 2010 1:18:21 PM
Subject: [otrs] iPhone app crashes
Hello,
I am attempting to use the OTRS iPhone app, and whenever I open a ticket that I
have previously responded to (either via the iPhone app or via the web), the
app crashes and goes back to the iPhone
Hello,
I am attempting to use the OTRS iPhone app, and whenever I open a ticket that I
have previously responded to (either via the iPhone app or via the web), the
app crashes and goes back to the iPhone home screen.
Does anyone else have this problem? Does anyone know what may be wrong?
Kr
