Re: [otrs] note external and internal

2007-10-10 Thread Serge ALGAROTTI
Henning Henning Oschwald a écrit : > The default note type can be changed from Sysconfig -> Ticket -> > Frontent::Agent::Ticket::ViewNote. The setting to change is > Ticket::Frontend::AgentTicketNote###ArticleTypeDefault. It'ok, Thank you very much ! -- Serge ALGAROTTI

Re: [otrs] note external and internal

2007-10-10 Thread Henning Oschwald
Hi Serge, On Di, Okt 09 2007, Serge ALGAROTTI wrote: > I would like than note-external be proposed by default when a agent choice > "Note" when a ticket is displayed. Now it's "note-internal" which is the > default. The default note type can be changed from Sysconfig -> Ticket -> Frontent::Agent

[otrs] note external and internal

2007-10-09 Thread Serge ALGAROTTI
Hi I would like than note-external be proposed by default when a agent choice "Note" when a ticket is displayed. Now it's "note-internal" which is the default. How can I modified this ? I search in the Kernel files but I didn't find , i search in "system configuration" but I dont find or I dont

[otrs] note external and internal

2007-10-09 Thread Serge ALGAROTTI
Hi I forgot: my OTRS version is 2.1.5 I would like than note-external be proposed by default when a agent choice "Note" when a ticket is displayed. Now it's "note-internal" which is the default. How can I modified this ? I search in the Kernel files but I didn't find , i search in "system conf