about OTRS.
Subject: [otrs] otrs ticket zoom behavior when changing queues
When an agent clicks a ticket in the dashboard to view the ticket contents. It
opens the ticket in the ticket zoom screen. If you then change the queue of
that ticket, it dumps you back to the dashboard where then then have to r
When an agent clicks a ticket in the dashboard to view the ticket contents. It
opens the ticket in the ticket zoom screen. If you then change the queue of
that ticket, it dumps you back to the dashboard where then then have to re-open
the ticket to then respond to the issue.
Is there a way to
