Den 04/01/2014 kl. 16.41 skrev Ralf Mueller :
> If for example the data field in OTRS is named email, but the corresponding
> value is stored in a field called emailaddress in our customer database, how
> can I map the two fields?
Have a look at Kernel/Config.pm. You will see exactly what you n
Look at CustomerUser Map
# var, frontend, storage, shown (1=always,2=lite), required, storage-type,
http-link, readonly, http-link-target
var: As OTRS would use (for instance, for notifications/variables)
frontend: "Label"
storage: field/column name in the backend.
On Sat, Jan 4, 2014 at 10:41 A
Hello,
I have read the documentation about using an external backend for customer data
(http://doc.otrs.org/3.2/en/html/external-backends.html#customer-data ).
My question now is, how can I map fields, that have different names?
If for example the data field in OTRS is named email, but the corresp
