Hi Debbie,
With the configuration option
Ticket::Frontend::AgentTicketQueue###SortBy::Default you can define
what key is used to sort your data on. Unfortunately you can't sort on
last change time, but there are modules available (on the OTRS forums)
that you can use to populate a freetime field t
Dear OTRS freaks,
how can I sort the age of tickets by age of the last email and not the age
of the ticket ???
Is OTRS 3 better on that ? We have OTRS 2.4.1 and it seems it only works
with PERL.
Best,
Debbie
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Team Leader Operations
SponsorPay GmbH
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